Business Analyst (Program)

Role purpose

Programme-level Business Analyst supporting the Control Tower with requirements management, governance artefacts, gap analysis and traceability across the workstreams.

Key responsibilities

• Capture, document and traceability-manage requirements from Customer across all workstreams.
• Author and maintain governance artefacts — Terms of Reference, RACI, gate-review decks, programme glossary.
• Support workstream BAs with consistency, templates and quality assurance.
• Run requirements workshops, persona definition sessions and journey-mapping exercises with Customer users.
• Maintain the requirements traceability matrix from initiation through to BAU handover.

Required experience and qualifications

• 5+ years as a Business Analyst on technology transformation programmes; programme-level experience preferred.
• Strong workshop facilitation, documentation and stakeholder-management skills.
• Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
• Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
• Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
• Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
• Comfortable working in a hybrid client/partner team with clear ownership boundaries.

Technical skill

• sProgramme governance frameworks — Steering Committee, Architecture Review Boards, Change Advisory Boards
• .Integrated planning and reporting tooling — Microsoft Project, Smartsheet, JIRA, Confluence, Power BI
• .RAID, dependency and critical-path management at programme scale
• .Service transition and operational integration aligned to ITIL v4 / ITSM frameworks

.Desirabl

• eBanking or finance experience
• .Experience in role, delivering complex, global End User transformation in a regulated industry
• .BCS / IIBA business analysis certification (CBAP, CCBA or equivalent)