Digital Solutions Business Lead

Digital Solutions Business Lead

Role Purpose:

Manage the development and roll out of digital solutions and initiatives that improve business operations and deliver a premium experience across customer channels. This includes understanding business requirements, creating a roadmap, designing, implementing and supporting the adoption of such solutions.

Responsibilities:

• Research and implement innovative solutions to address business needs, improve customer centricity and increase technical adoption.
• Manage the road map definition and execution of digital business solutions.
• Manage the Digital Solutions Business Partners and Analysts to drive and implement approved requirements and solutions according to best practice.
• Manage the engagement with relevant internal stakeholders, business users and technical teams.
• Manage relationships and communication with relevant 3rd parties, including vendors and implementation partners.
• Manage medium to large-sized project implementations.
• Manage the design of user stories/journeys, automated business processes, solutions and integrations.
• Support the DS Team to develop accurate functional design & documentation, ensuring clarity and alignment with business users' needs.
• Support the DS Team to execute testing cycles as per best practices and ensure effective project implementation to meet business user satisfaction.
• Define and monitor adoption and quality standards for digital solutions.
• Define and monitor operational processes to support and monitor DS Team activities and execution.

Qualifications:

• A Bachelor's degree in Information Technology or a related field.
• Prior experience in leading business solutions (eg. Odoo, MD365, SAP etc) implementation and integration logic is a must.
• Understanding of the Retail, CRM, Sales, Distribution, Supply Chain, and Field services processes.
• Understanding of the Finance, HR and Warehouse processes a plus.
• Experience in project management (Agile/Scrum Delivery) and business analysis.
• Experience in Python, JavaScript, XML, and JSON.
• Experience in system architecture.
• Strong communication, presentation (PowerPoint), and interpersonal skills.
• Solution-oriented and customer focused