Senior Salesforce Business Analyst

The Firm:

Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.

About The Role

Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover.

You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.

Responsibilities:

• Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives
• Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans
• Translate business requirements into functional specifications that solution and technical teams can build against
• Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements
• Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off
• Maintain backlogs and requirement traceability across the project lifecycle
• Support presales and scoping activities, including effort estimation and proposal input
• Act as a communication bridge between client stakeholders and the delivery team throughout the engagement

Requirements

• 6+ years of business analysis experience, or 3+ years working specifically on Salesforce implementations
• Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud)
• Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria
• Experience facilitating workshops and managing client-facing communication with confidence
• Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery
• Strong analytical thinking and attention to detail
• Excellent written and spoken English; Arabic is an advantage given our regional client base

Nice to have

• Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs)
• Experience with MuleSoft, Agentforce, or data migration projects
• Exposure to one or more of our core industries (automotive, retail, education, airline, public sector)
• Prior experience at a consulting or implementation partner

Benefits

Why Arcsen

• Work on high-impact Salesforce transformations for leading regional brands
• Structured BA practice with frameworks, mentorship, and a clear progression path
• Exposure across multiple industries and the full Salesforce platform
• A collaborative team that invests in capability building
• Attractive packages and performance compensation
• Full work comfort, ability to work remotely from any place
• Health insurance package. We care about your health and well-being
• Paid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their times

Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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