Business Process Specialist

We are looking for an experienced Business Process Specialist to support Business Excellence initiatives through process documentation, standardization, and improvement across Customer Experience functions.

Key Responsibilities:

• Conduct stakeholder workshops and gather process requirements.
• Design To-Be processes and workflows.
• Develop and maintain SOPs and BPM documentation.
• Identify process improvement opportunities and support re-engineering initiatives.
• Analyze KPIs and process performance metrics.
• Ensure alignment with BPM governance and standards.
• Coordinate reviews, approvals, and process sign-offs.

Required Skills:

• Experience in BPM & BPR methodologies
• Hands-on experience with SAP Signavio/ ARIS / Microsoft Visio (preferred)
• Salesforce experience preferred
• CX Transformation experience across Marketing, Sales, Leasing, Operations, Maintenance, and Mobile Apps
• GCC Real Estate experience preferred
• Strong stakeholder management and analytical skills
• Lean Six Sigma Green Belt preferred

Qualifications:

• Bachelor’s degree in Business, Information Systems, Engineering, or related field
• Minimum 7+ years of experience as a Business Analyst / BPM Specialist or similar role
• Experience in real estate, government, or large enterprise environments preferred.