Experience Operation

About Us

Keeta, the international subsidiary of global delivery leader Meituan, is driven by a clear mission: We help people eat better, live better. Building on our parent company's 16 years of technological and operational expertise mastered in China, we are leading a global transformation in food and consumer product delivery. Since our start in 2023, Keeta has focused on creating value for every part of the communities we serve. We provide a reliable experience for consumers, enhance technology and operations for restaurants, and create more earning opportunities and greater safety for courier partners. This commitment to shared progress drives our journey from Hong Kong, China, across the Middle East and into Brazil, with the world ahead.

What You'll Do

1. Own the full fulfillment experience management — from order placement → merchant acceptance → preparation → delivery → completion → after-sales, establishing KPI monitoring systems and driving continuous optimization across every touchpoint.
2. Develop and optimize pricing strategies based on fulfillment costs, market dynamics, and merchant needs, building a data-driven pricing model with continuous iteration.
3. Build training and assessment frameworks including content design, evaluation criteria, performance management, and incentive mechanisms to elevate team capability and service quality.
4. Conduct regular store visits to identify operational bottlenecks firsthand and drive process improvements.
5. Establish and maintain core KPI monitoring — order cancellation rate, on-time rate, completion rate, refund rate, satisfaction scores — quickly locating anomalies and driving closed-loop resolution.
6. Collaborate cross-functionally with Customer Service and Delivery teams to optimize timeliness, efficiency, and end-to-end user experience.

What We Need From You

1. Bachelor's degree or above, with 3+ years of operational experience in delivery, e-commerce, local services, or related industries.
2. Experience in fulfillment, delivery operations, or store/merchant management.
3. Capable of building operational systems from scratch (0→1 mindset) — training programs, performance frameworks, pricing models.
4. Strong data analysis skills with a solid understanding of core fulfillment metrics and optimization methods.
5. Fluent English as a working language — able to communicate independently with merchants, frontline teams, and cross-functional stakeholders.
6. Strong execution and adaptability in fast-paced, early-stage environments. Willing to get on the ground and solve problems firsthand.

What Makes This Role Exciting

1. You'll shape the entire fulfillment experience for a new market from day one — real ownership, real impact.
2. You'll work at the intersection of operations, data, and strategy in a high-growth environment.
3. You'll have direct exposure to cross-functional leadership and the autonomy to build systems that scale.

Why Join Keeta

1. Join a Leading Global Delivery Platform With Massive Impact

As the driving force behind Meituan's global expansion, Keeta is delivering more than just food and goods, but real impact too. We believe in growth that lifts everyone: our people, our partners, and the communities we serve.

2. Accelerate Your Growth With Unbounded Opportunities

With Keeta's global reach, your potential has no borders. Every project challenges you to create solutions that resonate worldwide. From winning a city to expanding across the country — this is where careers accelerate.

3. Collaborate With a Dynamic, Diverse Team of Top Talent

At Keeta, you'll work with a team that thrives on collaboration. With teammates from over 40 countries, we outthink the expected and outdeliver the exceptional.