Business Process Consultant I

Salary Range: $ $69,388.80 - $ $86,736.00

This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

This role is on-site 5 days a week

Follow Your Calling, Find Your Career

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The County Manager’s Office is responsible for executing the policy decisions of the Board of County Commissioners and leading the County organization by overseeing the administration of County departments. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County Government and help us provide a community of pride and choice for people to live, learn, work, and recreate.

Position Summary

The BPM Consultant I is a Certified Six Sigma Green Belt (CSSGB) responsible for managing process improvement projects that range from small to medium complexity. The BPM Consultant I must be capable of managing two projects simultaneously (depending on complexity) which will require the ability to gain a high-level understanding of the organization's business processes and systems. The BPM Consultant I will also support the BPM Consultant II on large-scale BPM or business process engineering initiatives.

The BPM Consultant I responsibilities will include, but not limited to: process improvement, systems engineering, process simulation/modeling, change readiness, mapping business processes and analyzing business requirements to help departments and stakeholders identify improvement opportunities and propose solutions. The BPM Consultant I will develop innovative, transformational process improvements by working with stakeholders and will effectively communicate these proposed changes to impacted business units, team members, and other stakeholders. The BPM Consultant I will develop, recommend, and facilitate quality improvements that impact service delivery and customer service.

The BPM Consultant I will also collaborate with business partners, such as Information Technology Services (ITS), Asset & Facility Management (AFM) and Enterprise Project Management Office (EPMO) to ensure solutions are efficient, effective, and aligned to the department’s Strategic Business Plan. The BPM Consultant I will facilitate presentations with project artifacts and data collected and analyzed during the project phases using clear, concise, grammatically correct written and verbal communications to multiple levels of staff and stakeholders across the enterprise.

Essential Functions

BPM Project Management:

• Develop Project Charter document as described in BPM methodology.
• Develop Project Plan and schedule as described in BPM methodology.
• Lead project kickoff meeting and subsequent project meetings.
• Provide Project oversight on small to medium projects.
• Provide Project or Program support on medium to large enterprise projects.
• Facilitate Kaizen Events.

Business Process Engineering And Analysis

• Develop proposals and strategies to improve operational efficiencies.
• Follow the generally accepted BPM methodology as outlined in the Six Sigma (DMAIC) philosophy.
• Define and document Current State.
• Measure and analyze the process and conduct root-cause-analysis, impact analysis and gap analysis.
• Document voice-of-the-customer (VOC).
• Design Future State processes.
• Simulate/Test new process prior to implementation.
• Develop Control Plan for monitoring implemented process changes.
• Conduct Change Management analysis.
• Produce final report/business case with performance measures and projected ROI.

Change Management

• Support change management efforts to transition the organization to new system and/or business model.
• Customer Relationship Management.

Business Requirements

• Establish and document core business process and high-level functional requirements that support ITS application development.
• Review business requirements with customer and business partners.

Minimum Qualifications

Experience: Minimum of two years of business process engineering and/or system engineering experience.

Education: Bachelor’s degree in Engineering, Computer Science, Business Administration, or other technical degree requiring methodical analytical skills.

Combination of relevant education and relevant experience accepted: Yes

Licenses and Certifications

• Six Sigma Green Belt required or must obtain within six (6) months of hire
• May require a valid North Carolina or South Carolina Driver’s License

Preferred Qualifications

Preferred degree/concentrations:

• Engineering
• Computer Science
• Business Requirements and Analysis
• Project Management (PMI)
• Business Intelligence
• Leadership
• Customer Relationship Management

Knowledge, Skills, And Abilities

Knowledge of

• Business Process Management (BPM) Methodology
• Project Management Industry standards
• Quality assurance principles and practices
• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

• Six Sigma Project Management
• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Adjusting actions in relation to others' actions

Abilities

• Build Partnerships: Identify opportunities and take action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
• Business Acumen: Uses economic, financial, market, and industry data to understand and improve business results; uses one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics
• Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergencies and/or disaster situations.