Product Owner @ Thessaloniki

What impact will you make?

Are you looking for an opportunity in Thessaloniki that offers you a hybrid working model?

Are you ready to work on large scale projects for industry-leading clients around the world and elevate your career to an international level?

If so, check below for more info about this career opportunity!

You bring passion, we bring opportunities!

#YourOpportunity

Deloitte is a worldwide leader in Professional Services with a presence in more than 150 countries and territories. Since 2018, Deloitte has been operating its Competence Center in Thessaloniki with satellites in the cities of Patras, Heraklion, and Ioannina - which are model hubs of expertise, training, and innovation, specializing in cutting-edge exponential technologies, in which graduates and young professionals undergo immersive experiences, continuous learning, gaining practical insights and hands-on training that empower them to navigate the complexities of the digital landscape.

Deloitte is an ideal working environment for both young and senior professionals who want to take the next step in their careers, offering them a supportive and international working environment that leverages their expertise and potential. Its corporate culture is based on trust and collaboration and ensures diversity and inclusion so that everyone feels part of a great team.

We are currently seeking for experienced & ambitious team players to become part of our dynamic IT team within our Internal Services department in Thessaloniki, working directly with Deloitte Switzerland.

#YourRole

As a Product Owner, you will:

• translate product strategy into actionable work items, managing the product backlog at sprint level, and ensuring the team delivers high-quality features.
• focus on sprint execution (2-week cycles), issue resolution, change request management, and operational excellence for multiple products.
• serve as the primary interface between the teams, customers, and product leadership, ensuring continuous delivery of value while maintaining system reliability and compliance with ITIL/ISO 20000 service management standards.
• maintain strong technical engagement to understand implementation details, technical constraints, and quality standards while driving continuous improvement at the sprint and operational levels.
• work collaboratively with the PM throughout the full PI/Sprint cycle to ensure proper backlog management, tracking, and prioritization aligned with company needs and strategic objectives.

#KeyResponsibilities

• Backlog & Prioritization: Define and maintain the product backlog with clear, prioritized items aligned with product strategy - Write features and detailed acceptance criteria that enable to deliver quality work.
• Stakeholder Management: Prioritize features for sprint cycles based on business value, technical dependencies, and customer impact (shared with PM) - Manage technical debt prioritization to balance feature delivery.
• Continuous Improvement & Service Management: Drive continuous improvement initiatives at sprint and operational levels aligned with ITIL/ISO 20000 standards - Identify and implement process improvements based on sprint retrospectives and incident reviews.
• Incident & Problem Management: Lead incident response activities and coordinate resolution efforts - Assess severity and prioritize incidents based on business impact - Conduct root cause analysis (RCA) on critical incidents to prevent recurrence
• Operational Excellence & Service Management: Monitor system performance and uptime to ensure product reliability - Manage production environment to ensure stability and performance.
• Release & Deployment Management: Plan and coordinate releases to ensure smooth deployment and quality assurance.
• Team Collaboration & Governance: Run the daily standups to provide clarity, remove blockers, and track progress - Participate in sprint planning to align team capacity with product priorities and technical constraints
• Custom: Product specifications are documented and maintained

#RequiredSkills

• Bachelor’s degree in Computer Science, Engineering, Business, or related field
• 3+ years of product ownership, product management, or Agile delivery experience
• 2+ years of hands-on technical experience (software development, QA, technical support, or technical product management)
• Proven experience managing product backlogs and prioritizing features at sprint level (Backlog tracking, metrics analysis, health monitoring, documentation, governance)
• Strong understanding of SAFe or Agile frameworks and ceremonies
• Experience with incident management and operational support
• Excellent written and verbal communication skills in English language
• Strong problem-solving and decision-making capabilities (Quick decision-making, prioritization, trade-off analysis, technical trade-off evaluation)
• Knowledge of ITIL/ISO 20000 service management frameworks
• Leadership/Customer Focus: Customer issue resolution, feedback management, customer advocacy, usability assessment
• Technical Acumen: Understanding of software architecture, scalability, technical debt, API design, system integration - Deep and broad knowledge in the field of M365 and all related products.
• Collaboration: Agile ceremonies, team communication, stakeholder engagement, facilitation, technical discussions
• Issue & Change Management: ITIL change management, issue tracking, impact assessment, risk evaluation

#PreferredSkills

• PRINCE2 Practitioner or alike
• PRINCE2 Agile Practitioner or alike

#WhatWeOffer

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits:

• Modern hybrid workplace, characterized by flexibility and Smart Working
• Empowered well-being: We provide multiple program offerings to support your well-being needs (flexible working arrangements, extra days of leave, parental allowances)
• Engagement within international large-scale teams and projects, with opportunities to travel for training or client purposes.
• Constant opportunities for learning with unlimited access to internal and external learning platforms and sponsored certificates aligned with business needs and technology trends
• Challenging and innovating environment where personal development and growth are encouraged, always with transparency and trust
• Diverse culture and active communities that enable you to bring yourself to work
• Team Building and Corporate Social Responsibility Activities
• A buddy to support you with your onboarding
• Extra days of annual leave
• Private medical health insurance plan
• Ticket restaurant card
• Exclusive Discounts to several retail providers, restaurants and others
• Mobile phone
• Fresh fruits and unlimited coffee everyday at our offices

Please note that all well-being benefits mentioned above are subject to annual review.

Sounds like the sort of role for you? Apply now.

Location: Thessaloniki