Retail Functional Analyst Level 2

Responsibilities

Kforce's client in Saint Louis, MO is seeking a Retail Functional Analyst Level 2 to serve as the bridge between business stakeholders and technology teams. This role is highly business-facing and focused on gathering requirements, identifying process improvements, and delivering technology solutions that support retail operations. Summary: The ideal candidate can work directly with business leaders to understand challenges, clarify needs, and translate requirements into actionable solutions. While not a development role, this individual must be technically savvy enough to collaborate effectively with developers, support teams, and system owners. Key Responsibilities:

• Partner with business stakeholders to gather requirements and identify opportunities for process improvement
• Analyze business needs and translate them into functional requirements and user stories
• Drive the implementation of new solutions, enhancements, and system improvements
• Serve as the liaison between business users and IT teams throughout project delivery
• Support retail applications, integrations, and transaction-based systems
• Troubleshoot issues impacting sales, order processing, and customer-facing operations
• Coordinate testing activities, including UAT and integration testing
• Provide functional expertise during projects, releases, and production support
• Participate in an on-call rotation supporting critical retail systems

This role is ideal for someone who enjoys solving business problems, communicating with stakeholders, and driving solutions from concept through implementation while maintaining a solid technical foundation.

Requirements

• 2-5 years of experience as a Functional Analyst, Business Systems Analyst, or similar role
• Previous experience in a large enterprise retail environment
• Experience gathering, documenting, and refining business requirements
• Proven ability to work directly with business stakeholders to identify needs and develop solutions
• Strong business analysis, problem-solving, and process improvement skills
• Experience driving projects or system enhancements from requirements through implementation
• Experience supporting retail business operations and retail technology solutions
• Excellent communication skills with the ability to interact effectively with both business and technical teams
• Strong stakeholder management and relationship-building abilities

Technical Requirements

• Experience supporting enterprise business applications and system integrations
• Understanding of application development lifecycles and software delivery processes
• Experience with functional specifications, user stories, testing, and implementation activities
• Ability to troubleshoot system transactions and identify root causes of production issues
• Comfortable working with technical teams, data flows, interfaces, and system dependencies
• Experience supporting mission-critical applications in a production environment

Nice To Have

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field
• Experience with retail systems such as order management, POS, merchandising, inventory, or fulfillment platforms
• Experience participating in production support or on-call rotations

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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