Agency Development Analyst

Help Shape the Future of Agency Success

At Security First Insurance, we're committed to helping independent agents succeed by providing innovative technology, exceptional support, and strong market solutions. We're seeking an analytical, relationship-focused Agency Development Analyst who is passionate about improving agency performance, leveraging data to drive results, and helping agency partners grow profitable business.

In this dynamic role, you'll collaborate with independent agencies and internal business partners to optimize comparative rater performance, improve submission workflows, identify growth opportunities, and enhance the overall agency experience. If you enjoy combining technology, analytics, training, and relationship management, this may be the perfect opportunity for you.

What You'll Do

As an Agency Development Analyst, you'll serve as a trusted resource for agency partners while helping drive strategic business outcomes.

Agency Performance & Analytics

• Analyze Comparative Rater performance to identify trends, data issues, competitive positioning, and opportunities to improve quote activity and agency engagement.
• Track, analyze, and report on rater metrics, submission activity, conversion trends, retention opportunities, and agency engagement data.
• Translate agency feedback, market observations, and performance data into actionable recommendations that support profitable growth.
• Evaluate agency feedback, pricing concerns, competitive positioning, and technology needs to identify opportunities for improvement.

Technology & Process Optimization

• Evaluate submission workflows to reduce friction, enhance the agency experience, and improve quote-to-bind conversion.
• Review agency-facing technology platforms and integrations to identify gaps, inefficiencies, training needs, and process improvement opportunities.
• Serve as a resource for agency questions regarding comparative raters, submission workflows, appetite, system functionality, and product positioning.

Agency Training & Relationship Management

• Conduct in-person meetings with agency principals and agency teams to build relationships, gather feedback, and identify growth opportunities.
• Deliver training and support on comparative rater usage, submission best practices, system updates, product positioning, and underwriting appetite.
• Develop and deliver training materials, guides, reporting, presentations, and other resources that help agencies increase profitable business with the Company.

Cross-Functional Collaboration

• Partner with Sales, Underwriting, Product, and other internal teams to address agency feedback related to pricing, competitiveness, technology, and appetite.
• Maintain strong working relationships with agency partners, colleagues, external organizations, and the public.
• Support business continuity efforts, including responding to weather incidents, natural disasters, and other critical business events as needed.

What You'll Bring

Minimum Qualifications

• High School Diploma or equivalent.
• Minimum three (3) years of relevant experience, preferably in property and casualty insurance, agency operations, carrier operations, or distribution support.
• Experience working with Comparative Raters, submission workflows, agency technology platforms, data reporting, training, or related insurance operations.
• Or an equivalent combination of education, certifications, training, and/or experience.

Work Environment

This position follows the Company's hybrid work model and requires regular onsite work at our Ormond location.

Why Join Security First Insurance?

• Opportunity to make a meaningful impact by strengthening agency partnerships, enhancing technology adoption, helping drive profitable growth, work alongside experienced professionals in a collaborative environment where innovation, service, and continuous improvement are valued.
• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our office
• Team Member appreciation events throughout the year
• Hybrid work environment that supports collaboration and flexibility
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more