ERP Business Analyst

The ERP Business Analyst will support the daily administration, maintenance, and continuous improvement of the NetSuite ERP system. Working under the guidance of the CTO, this role will provide user support, assist with ERP configuration, create reports and saved searches, troubleshoot issues, support training initiatives, and participate in ERP enhancement projects. This is an excellent opportunity for someone looking to build a career as a NetSuite ERP professional.

Requirements

Primary Responsibilities

• Provide first-line support for NetSuite users across Finance, Sales, Customer Service, Purchasing, Operations, and Warehouse teams.
• Assist with creating and maintaining saved searches, reports, dashboards, and KPIs.
• Maintain user accounts, roles, permissions, and employee records.
• Assist with CSV imports and data validation.
• Support troubleshooting of Sales Orders, Purchase Orders, Item Receipts, Item Fulfillments, Inventory, and Vendor Bills.
• Assist with maintaining item records, customer records, vendor records, pricing, and other master data.
• Help document business processes and standard operating procedures.
• Assist with testing new NetSuite functionality and system enhancements.
• Work with the IT team to support integrations including EDI, RF-SMART, etc.
• Provide user training and create knowledge base documentation.

• 3+ years of NetSuite experience or equivalent ERP support experience.
• Associate's or Bachelor's degree in Information Technology, Business, Accounting, or related field preferred.
• Good understanding of ERP systems and business processes.
• Experience using Microsoft Excel.
• Strong customer service and communication skills.
• Excellent troubleshooting and organizational skills.

• Experience with Saved Searches and basic NetSuite administration.
• Exposure to Inventory, Purchasing, Warehouse, or Finance modules.
• Experience with RF-SMART, SPS Commerce, or EDI is a plus.
• NetSuite SuiteFoundation certification or willingness to obtain certification.
• Knowledge of SuiteScript and SuiteFlow a plus.

• Problem Solving
• Attention to Detail
• Customer Service
• Analytical Thinking
• Team Collaboration
• Time Management
• Documentation