TMS/FMS Business Analyst

We are seeking a highly motivated Transportation Management System (TMS) / Freight Management System (FMS) Business Analyst to support and optimize our transportation technology platforms across our growing 3PL network. This role will partner with Transportation Operations, Brokerage, Carrier Management, Customer Success, and IT to improve system functionality, streamline business processes, and enhance customer service. The ideal candidate has experience supporting enterprise TMS/FMS platforms in a third-party logistics environment and possesses a strong understanding of truckload, LTL, drayage, intermodal, parcel, and brokerage operations.

Responsibilities

• Act as the primary business liaison between Transportation Operations, Brokerage, IT, and external customers for all TMS/FMS initiatives.
• Gather, analyze, document, and validate business requirements for new implementations, system enhancements, and process improvements.
• Configure and support TMS/FMS functionality including: Order management & Load planning and optimization.,
• Collaborate with software developers and integration teams on API, EDI, ERP, WMS, GPS, telematics, and customer connectivity projects.
• Lead User Acceptance Testing (UAT), regression testing, and production validation.
• Analyze transportation workflows to identify opportunities for automation and operational efficiency.

• Bachelor's degree in Supply Chain, Information Systems, Business, Logistics, or a related field.
• 2+ years of Business Analyst experience supporting Transportation Management Systems or Freight Management Systems.
• 2+ years of experience within a 3PL, transportation, brokerage, or supply chain environment.
• Knowledge of transportation operations including Truckload (TL) and Less-than-Truckload (LTL)
• Experience gathering business requirements and documenting functional specifications.
• Experience supporting software implementations, integrations, and testing.

• Experience with one or more TMS platforms such as: MercuryGate, and McLeod Software
• Experience integrating TMS with: WMS, ERP, & EDI
• Experience with Power BI, Tableau, or similar business intelligence tools.
• Knowledge of freight auditing, transportation analytics, and carrier performance reporting.
• Lean Six Sigma or continuous improvement experience is a plus. What You'll Bring
• Strong customer service mindset with a passion for improving transportation operations.