Technology Business Systems Consultant 2

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technology Business Systems Consultant in Charlotte, NC or Des Moines, IA (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 18+ months with extensions and possible full-time conversion About the Role

We are seeking a Technology Business Systems Consultant to support a large enterprise technology organization focused on Home Lending Technology. This role is ideal for professionals who excel at bridging the gap between business and technology, driving strategic initiatives, improving operational processes, and leading cross-functional collaboration in a fast-paced enterprise environment.

What You Will Be Doing

• Lead enterprise-wide technology initiatives and deliver scalable business solutions.
• Partner with business and technology teams to analyze complex requirements and define functional solutions.
• Translate business needs into detailed functional and technical requirements.
• Evaluate business challenges and recommend strategic technology improvements.
• Lead project documentation, schedules, milestones, and deliverables.
• Coordinate communication between business stakeholders and technical teams.
• Support enterprise operational processes, incident management, and technology governance.
• Drive root cause analysis and ensure corrective and preventive actions are implemented.
• Prepare executive-level communications and business reporting.
• Utilize AI tools (such as Microsoft Copilot) to improve operational efficiency while maintaining data accuracy and governance.

Required Skills & Experience

• 3+ years of Business Execution, Business Systems Analysis, Strategic Planning, or Technology Implementation experience.
• Hands-on experience with enterprise operational and monitoring tools including:
• ServiceNow
• Splunk
• Grafana
• Dynatrace
• AppDynamics
• Jira
• Everbridge
• Power BI or Tableau
• Experience using AI tools such as Microsoft Copilot (or similar) to summarize information, generate business communications, and improve operational efficiency.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.

Nice-to-Have:

• Strong ability to translate customer impact into measurable business outcomes (clients affected, revenue impact, regulatory exposure)
• Excellent analytical, critical thinking and problem-solving skills with attention to detail and accurac
• Experience in financial services or other highly regulated environments
• Experience operating within a centralized technology command center or major incident management functio
• Familiarity with enterprise incident communication frameworks, templates, and governance models
• Experience collaborating with global teams across multiple time zones
• Proven experience leading large-scale, high-pressure incident bridges involving multiple teams and stakeholders
• Demonstrated ability to communicate complex technical situations in clear, concise business terms, including executive-level reporting
• Experience driving root cause analysis and ensuring execution of corrective and preventative actions
• Strong organizational navigation skills with the ability to influence teams across multiple functions without direct authority
• Supporting information security and information technology controls as well as monitoring policy compliance
• Good communication skills

Posted By: Jennifer Reynolds