Digital Transformation Manager

The Digital Transformation Manager supports the identification, planning and delivery of digital initiatives that improve business processes, operational efficiency and user experience. The role acts as a bridge between business teams, IT and project stakeholders, helping to translate business needs into practical digital solutions while supporting project delivery from initiation through to implementation and benefits tracking

Principle Responsibilities:

Key Responsibilities

• Analyse existing business processes, workflows and systems to identify opportunities for digital improvement, automation and simplification.
• Lead discovery workshops to understand business requirements and pain points.
• Gather, document and validate business requirements with stakeholders across business, IT and operational teams.
• Support the design and implementation of digital solutions using the MS Power Platform
• Support the deployment of RPA’s throughout the business
• Work closely with technical teams, and business users to ensure solutions are fit for purpose and effectively adopted.
• Support change management activities, including stakeholder engagement, communications, training materials and user readiness.
• Monitor the effectiveness of digital initiatives after implementation and support continuous improvement activities.

• Support the planning and coordination of digital transformation projects, including scope, timelines, milestones, dependencies and deliverables.
• Maintain project documentation such as action logs, risk and issue logs, decision records, status updates and project plans.
• Track progress against agreed timelines and escalate risks, issues or blockers where required.
• Coordinate meetings, workshops and working sessions with stakeholders, ensuring actions are captured and followed through.
• Support project governance by preparing status reports, steering updates and key project metrics.
• Assist with resource coordination, prioritization and alignment across multiple digital initiatives.
• Contribute to post-implementation reviews, benefits tracking and lessons learned activities.

Key Skills and Competencies

• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into practical actions.
• Good understanding of digital transformation, process improvement and technology-enabled change.
• Ability to document business requirements clearly and communicate them to both technical and non-technical audiences.
• Strong stakeholder management skills, with the ability to build relationships and influence across teams.
• Good project coordination skills, with attention to detail and the ability to manage multiple priorities.
• Confident communication, presentation and reporting skills.
• Understanding of change management principles and user adoption challenges.
• Proficiency with Microsoft Office tools.

• Experience in business analysis, digital transformation, process improvement, project coordination or a similar role.
• Experience working with cross-functional teams to deliver technology or business change initiatives.
• Knowledge of project management methodologies such as Agile, Waterfall or hybrid delivery approaches.
• Experience creating business requirements, process documentation, reports, dashboards or project status updates.
• Project management or business analysis certifications such as PRINCE2, Agile, Lean Six Sigma or PMP would be beneficial but not essential.

• Digital initiatives are delivered in line with agreed scope, timelines and expected outcomes.
• Business requirements are clearly documented, understood and translated into effective solutions.
• Stakeholders are engaged and informed throughout the project lifecycle.
• Process improvements and digital solutions deliver measurable efficiency, quality or user experience benefits.