Functional Analyst - Assets & Customer Service

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Macquarie Park, NSW, AU, 2113

Job reference number: 108257

Employment type: Permanent Full-Time

Salary range: $137551.0-$154055.0

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

We are seeking a Functional Analyst – Assets & Customer Service to bridge business requirements and SAP-based technology solutions across asset management and customer service domains. This role combines business and technical analysis, supporting the design, configuration, and optimisation of SAP modules including Plant Maintenance, Customer Service, and Sales & Distribution. You will work closely with stakeholders to translate requirements into functional specifications, ensuring solutions align with enterprise standards and operational needs. The role also involves supporting mobile SAP services and contributing to ongoing system improvements within a complex, integrated environment.

For more information on this position and business unit, view the role description and information pack.

About You

The ideal candidate is an experienced Functional Analyst with strong SAP expertise, particularly across S/4HANA (up to 2310), Plant Maintenance, Customer Service, and related modules. You bring a solid understanding of SAP Fiori, mobile solutions (including Syclo), and ideally exposure to production planning, quality management, and supply chain processes. Strong analytical and communication skills are essential, with the ability to translate business needs into effective technical solutions. We are looking for a collaborative professional who can engage with stakeholders, manage vendor relationships, and contribute to delivering high-quality SAP-driven outcomes.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Wednesday 12 August 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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