Business Analyst

About Us

We have a proud history of providing exceptional care that empowers older people to live life to the fullest. As a not-for-profit aged care provider, we reinvest in creating outstanding experiences for our clients while supporting and developing our frontline staff. When you join us, you’ll enjoy competitive pay, generous not-for-profit salary packaging benefits, and the support of a wonderful leadership team and colleagues who truly care.

Why you’ll love working with us

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ – our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts and features to help you celebrate, connect, and succeed
• Fitness Passport – discounted workplace health and fitness program for you and your family, with full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives including Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• LinkedIn Training – access to a digital library of over 6,000 courses for SCC's Senior Leaders and Support Office teams
• Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
• Referral Bonus Program

Business Analyst | 12-Month Fixed-Term Contract | Epping Head Office

Are you passionate about driving business improvement and delivering meaningful change? We're seeking an experienced Business Analyst to join our Transformation Office, where you'll work at the heart of strategic initiatives that enhance the way we deliver services across the organisation.

Partnering with senior leaders, operational teams, technical specialists, and internal customers, you'll uncover business needs, translate insights into actionable requirements, and support the design and implementation of innovative solutions. From discovery through to testing and delivery, you'll play a critical role in ensuring transformation outcomes deliver real value for our people, customers, and communities.

What You Will Be Doing

• Gather, analyse, and document business requirements through stakeholder engagement and workshops.
• Translate business needs into clear requirements, user stories, and functional specifications.
• Analyse and improve business processes to drive efficiency, consistency, and operational excellence.
• Use data insights to identify trends, risks, and opportunities for improvement.
• Collaborate with stakeholders and delivery teams to support solution design and implementation.
• Support project planning, coordination, testing, UAT, and deployment activities.
• Ensure solutions meet business requirements and deliver intended outcomes.
• Maintain strong stakeholder communication and alignment throughout the project lifecycle.

What you will bring

• Analytical and detail-oriented with strong problem-solving skills.
• Excellent stakeholder engagement, communication, and workshop facilitation abilities.
• Collaborative, proactive, and adaptable in fast-paced project environments.
• Strong capability in requirements gathering, process analysis, and documentation.
• Experience supporting business transformation, system implementations, and process improvement initiatives.
• Skilled in developing process maps, user stories, and functional specifications.
• Familiarity with Agile and/or Waterfall delivery methodologies.
• Ability to manage requirements traceability and support testing and UAT activities.
• Committed to delivering high-quality outcomes and continuous improvement.

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.