Program Business Analyst

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Program Business Analyst to work at a premier client, Depuy Synthes, in West Chester, PA. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation: $32-$35/hour (depending on experience)

Shift: Monday-Friday, 8am-5pm

Location: Hybrid in West Chester, PA (3 days onsite, 3 days WFH)

Benefits: Med/Den/Vis,401(K), PTO, and Paid Holidays

Why you should apply to be a Program Business Analyst:

• Join a leading MedTech company known for innovation and excellence in healthcare solutions.

• Opportunity to work in a collaborative environment with cross-functional teams and stakeholders.

• Engage in meaningful projects that directly impact operational effectiveness and process improvements.

• Benefit from a culture that values professional development and continuous learning.

What’s a typical day as a Program Business Analyst? You’ll be:

• Providing business process and system support to end-users within the J&J MedTech business and healthcare professionals for various systems, following internal escalation procedures.

• Supporting Business Process Owner initiatives by analyzing operational effectiveness and identifying process improvement opportunities.

• Performing complex business root cause analysis to troubleshoot across various platforms while tracking and supporting break/fix or enhancements from intake through deployment.

• Monitor and maintain system data, conduct quarterly audits, and perform data analysis.

• Assist with user and approval configuration setup across various platforms.

• Act as the liaison between support teams and the MedTech business supporting User Acceptance Testing, and production environment verification activities.

• Collect, document, and maintain business requirements and process flows to support system enhancements, project initiatives, and operational improvements.

• Ability to build effective internal and external relationships and collaborate with cross-functional business and technical stakeholders.

• Demonstrate high proficiency in Microsoft Excel to support data analytics and reporting needs.

• Prepare and deliver detailed reports, documents, and presentations to communicate findings and insights to management and relevant teams.

This job might be an outstanding fit if you:

• Hold a Bachelor’s degree in Business Administration or a related field (equivalent combinations of education and relevant experience will be considered).

• Have 2-4 years of experience in business analysis, business systems support, or operations support.

• Possess strong analytical and problem-solving skills with the ability to perform root cause analysis.

• Experience preferred in any of the following areas: Supporting enterprise business applications, managing system related issues through resolution, business process analysis, business system administration.

• Experience with Visio, Power BI, Jira, ServiceNow or similar tools preferred

• MS Office Suite proficiency required, including (Word, Excel, PowerPoint, and Outlook)

• Strong written and verbal communication skills

• Strong attention to detail, organizational skills, commitment to data accuracy

• Ability to manage multiple priorities and work independently in a fast-paced environment

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Program Business Analyst today!

#GRACE