Business Analyst - 12 Month Term

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of The Role

WestJet is seeking an experienced and driven Business Analyst to join our Turn Management Platform Project team. Reporting to the Director, Operational Support & Programs, this role will play a critical part in delivering technology-enabled solutions that support operational excellence across the organization.

The successful candidate will bring proven experience supporting complex implementation projects involving multiple integrated systems. Combining strong analytical skills with a deep understanding of business processes, you will partner with stakeholders across Operations, Technology, and Project teams to identify business needs, optimize workflows, and deliver solutions that improve operational performance, data management, and reporting capabilities.

This is a hands-on role requiring a proactive, collaborative professional who thrives in a fast-paced environment and is passionate about driving meaningful business change.

Key Deliverables Include

• Partner with stakeholders, subject matter experts, and project leaders to define project scope, objectives, and business requirements.
• Analyze, document, and validate current-state processes and design future-state workflows that support operational goals.
• Facilitate workshops, meetings, and working sessions to drive alignment across business, technology, and project teams.
• Translate business needs, assumptions, and risks into clear functional, technical, and process documentation.
• Support project delivery activities, including planning, progress tracking, risk and issue management, and stakeholder reporting.
• Collaborate with Agile development teams to ensure solutions meet business requirements and deliver intended outcomes.
• Coordinate and support testing, implementation, system enhancements, and other project activities to ensure successful delivery.

Experience And Qualifications

Required Qualifications

• 3 to 5 years of experience in a Business Analyst role, supporting technology implementations and business transformation initiatives.
• Demonstrated experience gathering, documenting, and managing business and technical requirements.
• Strong process mapping and documentation skills, including current-state and future-state analysis.
• Excellent facilitation, communication, and stakeholder engagement skills in both in-person and virtual environments.
• Experience managing multiple priorities and navigating complex stakeholder environments.
• Proven ability to think critically, solve problems creatively, and drive solutions forward.
• Self-motivated with a strong sense of accountability and ownership.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Project, and Visio.
• Familiarity with both Waterfall and Agile delivery methodologies.
• Experience working within Agile development environments.
• Strong interest in technology, systems integration, and continuous improvement.

Preferred Qualifications

• IIBA Certification (CBAP, CCBA, ECBA) and/or CAPM designation.
• Previous experience within the airline, aviation, or transportation industry.
• Experience supporting enterprise platforms, operational systems, or data-driven transformation initiatives.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. 

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].