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Halan - حالا Linkedin · Posted 2mo ago

CC Reporting Specialist

Cairo

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Indexed description

As a Reporting Specialist you will be responsible for developing a strong understanding of CX Team performance across all our verticals, and to develop and implement a repeatable process for reporting and monitoring all the Vertical KPIs” CX Team” and improve their performance through quality and depth of analytical insights and recommendations for improvement.



Job Responsibilities:




  • Ensure that staffing needs are being met with a long-term strategy in mind





  • Data export, collection and processing from our Systems, calibration and consolidation for all data.





  • Development of user-friendly reports and data overviews for CX Team performance.





  • Explore growth opportunities from data and build actionable data-driven insights in all areas.





  • Preparation of weekly business reviews to CX Managers, monitor and report main business performance KPIs.





  • Being the first person to know about critical changes in CX Team performance.





  • Auditing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.





  • Provide training and guidance to team members on reporting tools and data analysis techniques, to enhance team capabilities.





  • Design business analysis and data recording systems for use throughout the department





  • Regularly examine data reports to locate and resolve mistakes throughout





  • Accurately analyze and collect data for various types of business reports





  • Create business reports that provide insight into key data points





  • Communicate the results of data analysis in written and verbal form to managers.





  • Monitor data to identify changes in financial and business trends related to CX KPIs.




Required skills and qualifications:





  • Bachelor's degree in business, information systems, or a related field





  • 1-3 years of experience in the same role.





  • Attention to details





  • Proactive





  • Strong Excel Knowledge





  • Strong analytical and problem-solving skills
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