Solution Architect (m/w/d)

As a Solution Architect, you'll be the vital technical link between our customers and our Customer Success, Delivery, and Product Development teams. Your mission is to help customers unlock even greater value from their warehouse automation solutions by driving software expansion projects and turning operational insights into tangible business improvements. You'll also play a key role in Continuous Improvement, partnering with customers to identify optimization opportunities, drive software enhancements, and improve warehouse performance through data-driven recommendations.

Working closely with customers after go-live, you'll analyze warehouse performance, identify ways to enhance efficiency, and translate business challenges into smart, scalable solutions across Element Logic software, AutoStore integrations, and broader warehouse operations. If you enjoy solving complex problems, building trusted customer relationships, and delivering technology that makes a real operational impact, this role is for you.

Responsibilities

Drive customer success and solution optimization

• Lead software installations and support customer expansion projects.
• Act as a trusted advisor, identifying opportunities to improve warehouse processes, system performance and operational efficiency.
• Analyze operational data, customer feedback and system performance to identify bottlenecks, inefficiencies and improvement opportunities.
• Support the implementation and development of Element Logic software solutions, including eManager, eHub, eController, eOperator and AutoStore integrations.
• Facilitate optimization workshops and contribute to practical improvement roadmaps.
• Participate in SLA meetings, presenting software updates, developments, new functionalities and optimization recommendations.
• Serve as the main point of contact for software-related escalations, configuration requests and optimization initiatives.

• Analyze customer workflows, logistics processes, system performance and integration requirements.
• Install, configure, test and document software solutions.
• Ensure integration between Element Logic software and customer ERP/WMS environments.
• Develop recommendations for workflow improvements, software optimization, system upgrades and expansion opportunities.
• Maintain process documentation, reports, tools and best-practice materials.
• Coordinate activities between Customer Success, Delivery, Product Development and customer stakeholders.

• Translate customer needs and operational insights into product improvements and new functionality.
• Collaborate with Solution Architects, Consultants, and technical specialists across the organization.
• Support colleagues across countries and business units when required.
• Contribute to continuous improvement initiatives and help strengthen technical expertise within the Customer Success organization.

• Degree in IT, Logistics, Engineering, Automation, or a related field.
• Experience working with software solutions, system integrations, logistics systems, or warehouse automation environments.
• Strong knowledge of MS SQL and database technologies.
• Good understanding of Windows environments, networking, IIS, Cloud technologies, and Microsoft Azure.
• Experience installing, configuring, testing, and supporting software solutions.
• Understanding of logistics processes, warehouse operations, and supply chain systems.
• Experience in customer-facing consultancy, technical support, or solution design roles.
• Proficiency in Microsoft Office applications.
• Fluent English, both written and spoken.

We're Looking For Someone Who

• Is customer-focused and enjoys building trusted relationships.
• Has excellent communication and presentation skills.
• Thinks analytically and enjoys solving complex problems.
• Can translate technical concepts into business value.
• Takes ownership and works proactively.
• Collaborates effectively across teams and functions.
• Is adaptable, curious, and eager to learn new technologies.
• Thrives in a dynamic and growing organization.

We’re looking for a highly motivated professional with a true passion for projects and solutions - and the determination to see them succeed. With your excellent communication, interpersonal, and presentation skills, you have the ability to turn complex ideas into clear, engaging solutions that inspire confidence in our clients. Furthermore, you’re structured, efficient, and care about getting things right. You take ownership, think ahead, and approach challenges with a solution-oriented mindset.

Place of work: Hybrid - split between remote working (home or office) and regular travel to customer sites across the UK

Start date: To be agreed upon

Form of contract: Permanent employment

For further questions about the position or process, contact Yana Tuz by email: [email protected].

Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.

About Element Logic

Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and has established itself as the first - and leading - AutoStore™ partner worldwide.

Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations.

With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in bravery, passion, and reliability - qualities that continue to drive its mission of optimizing warehouse performance. In 2024, Element Logic reported revenue of EUR 549 million.

Element Logic ® optimizes warehouse performance through cutting-edge technology, AI-driven software, and tailored solutions that enhance efficiency, accuracy, and scalability. We are a global technology company founded in 1985, with more than 950 employees across 30 countries specializing in intelligent warehouse automation, and the world’s first and largest AutoStore™ partner. 

With a strong heritage rooted in innovation, we empower businesses across industries to maximize success by automating workflows and improving logistics operations. 

Our unique combination of expertise, proven track record, and commitment to both our people and technology make us the preferred partner for warehouses aiming to gain a competitive edge. 

At Element Logic®, our people are our greatest resource. It is their bravery, passion, and reliability that enable us to deliver smarter solutions for our customers to succeed. Optimizing warehouse performance is not just our slogan - it is our mission.