Change Manager

Join a fast-growing digital team supporting innovative clients.

Are you a change professional who gets a kick out of seeing people actually use the thing you helped deliver? Do you thrive in a collaborative environment where your work directly improves how care providers run their business? We’re looking for a Change Manager to join our growing team and lead the people side of digital transformation for clients in the NDIS and Allied Health sectors.

About the Role

As a Change Manager at Volo Digital, you’ll own the people side of change across client engagements — planning it, communicating it, and making it stick. You’ll assess impact, redesign business processes, build engagement with the people affected, and measure adoption once the technology lands.

You’ll work shoulder to shoulder with project managers, architects, and analysts, and directly with client sponsors, practice managers, and frontline teams — translating what we’re building into something people understand, trust and use.

It’s a mid-level role, and it’s equally open to a Change Analyst ready to step up into end-to-end ownership. You’ll have support and mentoring while you do it.

Key Responsibilities

• Develop change strategies and plans for digital transformation and platform adoption programs
• Run change impact assessments, readiness assessments, and stakeholder analysis
• Design and deliver communications for clinical, administrative, executive, and frontline audiences
• Map current-state and design future-state business processes aligned to new platforms
• Assess training needs, build materials, and deliver training and go-live support
• Establish change champion networks and build lasting relationships with client stakeholders
• Track adoption, act on barriers to uptake, and report progress to internal and client stakeholders

About You

• 3–5 years’ experience in change management, change analysis or business analysis
• Demonstrated experience supporting technology, platform, or digital transformation change
• Working knowledge of a recognised change methodology (Prosci ADKAR, Kotter or equivalent)
• Strong business process mapping and process design skills
• Excellent verbal and written communication, with a plain-English writing style
• Confident facilitating workshops, briefings, and training sessions
• Exposure to Allied Health, NDIS, disability, or aged care environments is highly regarded
• Tertiary qualifications in Business, Organisational Psychology, Health Administration, or Information Systems are desirable
• Change management certification (Prosci, APMG or equivalent) is a bonus

What Success Looks Like

• Adoption and utilisation targets met on the platforms you support
• Clients who feel heard, informed, and confident through the transition
• Process designs that reflect how people genuinely work, not how a system assumes they do
• Contribution to a stronger, more repeatable change practice across the business

About Us

Volo Digital is an innovator of digital solutions and technology for NDIS and Allied Health providers. We are passionate about what we do and how we do it, offering pragmatic, cost-effective solutions that genuinely create value for our customers.

Why Join Us?

• Be part of a passionate team driving digital transformation in the care sector
• Own change end to end, rather than a slice of someone else’s plan
• Work directly with senior leaders and contribute to strategic client initiatives
• Work on meaningful projects that improve lives
• Enjoy a supportive environment with investment in your growth, including paid exams
• Brand-new office with great facilities

Ready to Make an Impact?

If you’re excited to help care providers change the way they work — and want to be part of a team that values innovation — we want to hear from you! Apply today and help us deliver change that actually sticks.

Please note: To be eligible, you must have unrestricted working rights in Australia. We are unable to offer visa sponsorship for this role.