AI Business Analyst

Hello, we’re Pret

Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board.

Growing good things

Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.

Now, on to the AI Business Analyst role…

The AI Business Analyst will report to the Strategy & Transformation Director and play a central role in helping Pret redesign how work gets done across our global functions. This is not a traditional business analysis role. The focus is to identify, shape and deliver practical opportunities to embed generative AI, agentic AI and automation into business processes in a way that improves productivity, decision-making, customer experience and team effectiveness.

You will work across Support Centre functions, shops, markets, franchise partners, technology teams and third-party suppliers to understand current ways of working, challenge existing processes and design future-state workflows that make intelligent use of tools such as Microsoft Copilot, Claude, ChatGPT and other emerging AI platforms.

The role will combine strong business analysis fundamentals with AI fluency, process redesign, change management and adoption expertise. You will translate business opportunities into clear requirements, use cases, experiments and implementation plans, ensuring that AI-enabled solutions are useful, safe, scalable and adopted by the teams they are designed to support.

The responsibilities

• Partner with business stakeholders across Pret to identify, assess and prioritise opportunities where generative AI, agentic AI, automation or improved data workflows could simplify processes, reduce manual effort, improve decision-making or unlock new capability.
• Lead discovery and process redesign workshops to map current-state ways of working, uncover pain points, identify root causes and define future-state AI-enabled workflows across functions such as Marketing, Operations, Food, Finance, People, Technology and Supply Chain.
• Translate business problems into clear AI use cases, user journeys, requirements, success measures, guardrails, data needs and delivery plans that can be understood by both business and technical teams.
• Working with Engineers to design practical agentic and generative AI workflows, including prompts, inputs, outputs, human-in-the-loop controls, escalation points, decision rights, audit requirements and operational ownership models.
• Work with technology, data, security, legal and delivery partners to ensure AI-enabled solutions are feasible, compliant, secure, well governed and aligned with Pret’s technology standards, policies and data protection requirements.
• Support the delivery of proof of concepts, pilots and scaled rollouts, including requirements definition, backlog shaping & prioritisation, acceptance criteria, testing, business readiness, launch planning and early-life support.
• Develop benefit cases and value-tracking approaches for AI initiatives, including productivity gains, revenue growth, cost savings, adoption and team experience.
• Support Finance with cost tracking of token usage across different use cases across the business
• Use AI tools in your own BA practice to accelerate requirements gathering, meeting synthesis, process documentation, user story creation, options analysis and executive-ready communication.
• Create clear process maps, business requirements, AI workflow specifications, testing criteria, training materials, adoption plans and stakeholder communications that enable teams to understand and confidently adopt new ways of working.
• Establish, maintain and govern reusable AI enablement repositories, including prompt libraries, workflow templates, approved use cases, playbooks, training materials and examples, ensuring content is version-controlled, quality assured, easy to access and kept up to date as tools and processes evolve.
• Plan and support change management activity, including stakeholder engagement, communications, training, coaching, adoption measurement and feedback loops to ensure new tools and processes are embedded sustainably.
• Monitor live AI-enabled processes after launch, capturing user feedback, identifying issues, refining workflows and ensuring benefits are realised without compromising control, quality or accountability.

The perks

• An annual salary of £60,000 per year and 10% bonus potential
• A Gold Card! That means when you’re in the office, your food and drinks are on us. And when you’re not, you get 5 free drinks a day and 50% off everything else
• 33-38 days of annual leave (increasing with service)
• Free private medical aid cover – with the option to add a loved one
• 4-5% pension contribution (increasing with service)
• Life assurance at 3x your annual salary
• Loyalty awards to celebrate every 5 years you’re with us
• And more – think: a flexible benefits platform, season ticket loans, a healthcare cash plan, mortgage services, financial wellbeing provisions, option to take a sabbatical after 3 years and opportunities to support our incredible charity, the Pret Foundation.

Your skills and experience

• Strong business analysis experience, ideally with at least 3 years in process improvement, transformation, technology delivery, digital change or operational excellence roles.
• Hands-on experience using AI tools technologies such as Microsoft Copilot, Power Apps, Azure AI Services, Claude, ChatGPT, Gemini or similar platforms to improve productivity, analysis, documentation or business workflows.
• Strong understanding of how generative AI and agentic AI can be applied to business processes, including practical awareness of prompts, context, data quality, workflow automation, human review and responsible AI guardrails.
• Proven ability to map, analyse and redesign end-to-end business processes using recognised methods such as BPMN 2.0, service blueprints, customer journeys, operating models, RACI models and user stories.
• Experience working with cross-functional stakeholders in a multi-site or multi-country organisation, ideally across functions such as Marketing, Operations, Food, Finance, People, Digital, Technology or Supply Chain
• Ability to shape ambiguous business problems into clear opportunity statements, prioritised use cases, business requirements, pilots and measurable implementation plans.
• Good understanding of data concepts, including data sources, data quality, data protection, access controls and the importance of trusted business context when applying AI to enterprise workflows.
• Experience supporting business change, including stakeholder engagement, communications, training, adoption planning, benefit tracking and early-life support.
• Comfortable working with technology and delivery teams, including product owners, engineers, data teams, security, legal, vendors and implementation partners.
• Confident using tools such as Microsoft Copilot, Claude Cowork, PowerPoint, Excel, Visio, Confluence, Jira, Miro, Teams, SharePoint and AI-enabled productivity tools to create high-quality analysis, documentation and communication materials.
• Excellent written and verbal communication skills, with the ability to simplify technical topics, influence senior stakeholders and bring colleagues on the journey from idea to adoption.
• Curious, structured and pragmatic, with the confidence to challenge existing ways of working and the judgement to know when AI is useful, when it is risky and when a simpler process change is the better answer.

Life at Pret

In the office

You’ll be based at our Head Office in London Victoria. AKA the Support Centre, or 75B (a throwback to our roots). Here, you’ll find:

• Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
• Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
• Community & purpose: We work together to creative positive change through the Pret Foundation

Our values

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day
• Bring your passion: share our passion for food and exceptional customer service
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special

The Pret interview journey

Step one: apply! Please don’t overly rely on the use AI, we want to get to know you, not a robot (...we get the irony!)

Then, if we move forward with your application, we’ll start the process with a 30-minute chat, so we can better understand your experience and skills. The next stage is to pop into our Head Office, where you’ll have a one-hour interview with the hiring team.

Those are the basics, but depending on the role, we might ask you to complete a task, spend time in our shops or meet someone else in the team.

Throughout it all, you are entitled to reasonable adjustments if you have a disability. If this is the case, please let us know how we can help make the process more accessible for you.

Please note we may use AI to review CVs and support our recruitment process. Decisions are not made solely by automated means and are overseen by our recruitment team. Please email [email protected] if you have any questions.