Salesforce Business Analyst

Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun.

As we like to say: "It's not only what we do, it's how we manage that truly make the difference."

Role

Salesforce Business Analyst (Warranty)

Location

Hybrid, Porto Portugal

Required Skills

2+ years of proven experience as Salesforce Business Analyst in the Warranty domain.

Strong knowledge of complaints / case management processes.

Hands-on experience with CRM platforms, preferably Salesforce.

Ability to create business and functional requirements, process flows, user stories and acceptance criteria.

Solid understanding of system integrations, data migration concepts, reporting, dashboards, and KPIs.

Experience in transformation, migration, or CRM implementation projects.

We offer

No-term full-time contract

Health Insurance

22 days of paid vacation

4 extra days annually (Carnival, Christmas Eve, New Year\'s Eve, Birthday)

Meal Allowance on card (Coverflex)

Referral Bonus

Special discounts and flex options

Training annual budget

A great team-oriented culture

Chance to become a part of a dynamically growing international company

Challenging projects giving the unique opportunity to grow and learn

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