Senior Business Systems Analyst, Corporate Systems

Title: Senior Business Systems Analyst, Corporate Systems

Department: Information Technology

Location: Boston, MA

Type: Full Time

Reports To: Director, Business Systems

BAIN CAPITAL OVERVIEW:

With approximately $225 billion of assets under management, Bain Capital is one of the world's leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit & Capital Markets, and Real Assets. Today, our team includes 1,880+ employees in 24 offices on four continents.

We partner differently to help people and companies embrace possibility and realize potential.

Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights.

Our people are the heart of our advantage.

Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes.

For more information visit: www.baincapital.com

DESCRIPTION:

Bain Capital's Corporate Technology team is seeking a highly skilled Senior Business Systems Analyst to support enterprise platforms and emerging technologies across corporate technology functions. This role will report to the Director, Business Systems and partner broadly across Legal, Tax, Compliance, and other firm functions supported by the Corporate Platforms organization. The ideal candidate will drive system enhancements, provide analytical insights, and work cross-functionally to align with the firm’s investment and business strategies.

The role entails engagement at various levels in all technology related initiatives from inception to implementation and support. Through in-depth knowledge of the business, this position will configure business processes, develop needs analysis, document functional & technical specifications, perform system & user acceptance testing, and effectively communicate complex technology concepts to various levels of stakeholders. The successful candidate will build strong relationships with stakeholders by delivering and presenting impactful, technology-driven solutions that provide strategic insights and improve operational efficiency across diverse business units.

The ideal candidate is a self-starter with a strong technical skillset and a proven track record as a Systems Analyst, capable of operating independently, balancing innovation with risk management, and bringing structure to ambiguous, fast-moving initiatives. This individual will stay current on the evolving AI tooling landscape, proactively identify opportunities, advise stakeholders on best-fit solutions, and take a hands-on, forward-looking approach; partnering closely with the business to prototype solutions, pilot new capabilities, and build scalable tools that address key pain points.

RESPONSIBILITIES:

• Provide ongoing evaluations of technology solutions and capabilities to ensure alignment with business objectives. Identify areas of risk, while monitoring the current environment, potential improvement areas, and the financial implications of those decisions
• Gather, validate, document, and facilitate implementation of business requirements for technology initiatives (includes business/data requirements, data flows, data modeling, workflow context and design, and user interface designs)
• Form strong working relationships with internal users - both business and technical
• Ability to balance responsibilities related to production support and project tasks simultaneously
• Create documentation in support of business and technology requests
• Partner closely with the business to prototype solutions, pilot new capabilities, and build scalable tools that address key pain points.
• Lead and participate in user acceptance testing, and support system training and documentation efforts.
• Create and maintain documentation in support of business and technology requests.
• Manage platform releases, testing, and system upgrades, ensuring smooth adoption of new features.
• Present solution designs, requirements, and project updates to business and technology stakeholders; lead requirements-gathering sessions with confidence and clarity.
• Drive proof-of-concept work and lead the transition from experimentation to production deployment.

TECHNOLOGY EXPERIENCE:

• 4+ years of experience as a Business Systems Analyst required.
• Comfortable using large language models (e.g. Claude, ChatGPT) for day to day for data analysis and automation; working knowledge of prompt engineering and agentic / workflow automation frameworks.
• Strong problem-solving skills; comfortable directing an AI coding agent through natural language to prototype, debug, and iterate on solutions quickly.
• Demonstrated experience evaluating and piloting AI tools and emerging technologies within an enterprise setting strongly preferred.
• Experience working with enterprise data platforms (e.g., Snowflake, data lake/data warehouse environments) to support AI-driven analytics and reporting a plus.
• Familiarity with core enterprise systems such as ServiceNow, Workday, Box, Airtable, Asana, iManage, or Azure DevOps a plus.
• Familiarity with technology architectures and concepts: cloud computing, web interfaces, relational databases, and application integration.
• Hands-on experience understanding business requirements, designing, prototyping, testing solutions, and training users in an agile environment.
• Experience working in teams using agile software project management processes.
• In-depth knowledge and hands-on experience supporting and implementing enterprise applications.
• Proficiency in business intelligence applications (e.g., Tableau or Power BI) a plus.
• Competent in translating elicitation sessions into clear requirements documentation, workflows, and functional use cases.
• Prior experience supporting corporate functional areas such as Human Resources, Corporate Finance, Compliance, Tax, Legal, or Procurement a plus.

QUALIFICATIONS:

• Bachelor's or advanced degree in computer science, management information systems, or related field.
• 4+ years of relevant systems analyst experience.
• Previous consulting experience a plus.
• Strong technical skillset with prior hands-on BSA experience required.
• A self-starter with a proactive approach to problem-solving, idea generation, and driving initiatives independently.
• Ability to balance innovation with risk management, bringing structure to a rapidly evolving technology landscape.
• Strong problem-solving skills, with the ability to analyze complex data and present actionable insights.
• Experience with investment management, private equity, venture capital, or alternative investment concepts, terminology, and systems a plus.
• Must be able to work on multiple initiatives simultaneously and prioritize assignments to deliver quality work in a timely manner.
• Strong interpersonal skills, with experience supporting a functionally diverse, informed user base that demands high-quality solutions.
• Strong written and verbal communication skills with the ability to convey complex concepts to diverse audiences.

Compensation:

Expected Annual Base Salary $115,000 - $150,000

Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location. In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance. Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.