DSHS FTAA IT Business Analyst - Journey

Description

DSHS FTAA IT Business Analyst – Journey

Are you a Business Analyst looking to drive meaningful technology solutions that impact millions of lives?

The Washington State Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is looking for you to join the Division of Information Technology (DIT) Business Services team as our newest IT Business Analyst.

In this role, you will be the driving force behind the accurate and timely delivery of software requirement specification artifacts, transforming complex program policies into clear business, user, functional, and non-functional requirements. You will provide critical tier-3 support, quality assurance, troubleshooting, and problem resolution for the Automated Client Eligibility System (ACES) and its vital connected applications, including eJAS, Washington Connection, the Benefit Verification System, and the Eligibility Service. By leveraging your knowledge of ACES system functionality, business analysis frameworks, the Software Development Lifecycle (SDLC), and IT project management, you will ensure our platforms align perfectly with State and Federal statutes for cash, food, and medical public assistance programs.

Beyond analysis, you will step into a leadership role, guiding efforts to facilitate automated solutions for complex business needs and applying your project management skills to spearhead large-scale IT projects from inception to completion.

A hybrid telework schedule will be considered for this role.

Some Of What You’ll Do

• Plan, analyze, and develop software requirement specification artifacts, transforming complex policy changes into precise business, user, functional, and non-functional system requirements.
• Support and troubleshoot the Automated Client Eligibility System (ACES) and its vital connected applications, including eJAS, Washington Connection, and the Benefit Verification System.
• Gather and extract critical details regarding core business processes, necessary system data, underlying business rules, and the external entities interfacing with DIT applications.
• Analyze system functionality to accurately evaluate the current state operational environment against requested technology changes and stated business objectives.
• Develop alternative solutions and make high-level recommendations to facilitate automated software resolutions for complex business needs and problems.
• Facilitate the approval process for system requirements and architectural designs with programming, testing, security, and business partner teams.
• Support, maintain, and enhance existing organization-wide, high-risk, and high-impact mission-critical applications that deliver essential public assistance program services.
• Lead and direct business meetings and collaborative work sessions with end-users, programmers, system architects, and support staff to solve complex technical problems.
• Act as a liaison to other state, federal, and Tribal offices on behalf of DIT, representing technical needs and concerns regarding cash, food, and medical policy automation.
• Apply project management skills and journey-level leadership to manage project scopes, maintain production schedules, and mitigate risks for large-scale IT initiatives.
• Act as a liaison to other organizational offices on behalf of Division of Information Technology (DIT); represents the needs and concerns, on behalf of DIT in such areas as cash, food and medical program policy, automation, and planning.

What We’re Looking For

Bachelor’s Degree in IT or related field. Additional qualifying experience can be substituted for this requirement at the rate of one year experience for one year of education.

AND

Four years of IT experience such as consulting, analyzing, designing, programming installing and/or maintaining computer software applications, hardware, telecoms, or network infrastructure equipment, directing projects, providing customer or technical support in IT.

OR

Eight years of professional/practical IT experience such as consulting, analyzing, designing, programming installing and/or maintaining computer software applications, hardware, telecoms, or network infrastructure equipment, directing projects, providing customer or technical support in IT. Experience should include consulting with others on the use of ACES and Barcode, analyzing ACES and Barcode functionality issues, or providing support to other users of the software.

OR

Four years of professional experience using ACES and Barcode to determine and maintain eligibility for public assistance programs. The experience should include consulting with others on the use of ACES and Barcode, analyzing ACES and Barcode functionality issues, or providing support to other users of the software. A maximum of two years of hands-on experience utilizing eJAS may substitute year for year for the ACES experience,

OR

Four years of experience working as a Business Analyst or Program Manager using ACES and Barcode. The experience should include consulting with others on the use of ACES and Barcode, analyzing ACES and Barcode functionality issues, or providing support to other users of the software. A maximum of two years of hands-on experience utilizing eJAS may substitute year for year for the ACES experience; OR One year experience working as a Quality Assurance Analyst or Application Support Analyst using ACES, Barcode, or eJAS. The experience should include consulting with others on the use of ACES, Barcode, or eJAS, analyzing ACES, Barcode, and eJAS functionality

issues, or providing support to other users of the software.

AND

One year experience managing and completing projects successfully using industry standard project management principles and practices.

Preferred Knowledge, Skills, And Abilities

• Deep understanding of public assistance programs administered by DSHS.
• Subject Matter Expert (SME) level knowledge of ACES, eJAS, Barcode, and Washington Connection platforms, including their respective screens, batch functions, and reporting configurations.
• Proven experience utilizing Business Process Modeling (BPM) techniques to map "as-is" and "to-be" workflows, bridge gaps, and design system workarounds.
• Experience applying change management, automated coordination practices, and risk mitigation strategies across complex, multi-agency software development lifecycles (SDLC).
• Superior interpersonal and facilitation skills with a demonstrated ability to resolve conflicting needs among diverse stakeholders, executive management, and inter-agency work teams.

Questions about this opportunity? Please contact [email protected] and reference project number 05865.

Interested? Please include the following with your online application:

• Resume
• Cover Letter showcasing your strengths in this role

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Do you have four years experience using Automated Client Eligibility System (ACES) to determine and maintain eligibility for public assistance programs or expert knowledge of and ability to navigate though the various programs within eJAS and/or Barcode?

• Yes
• No

02

Which one of the following best describes your experience utilizing ACES, EJAS, WCAP, ICMS, Barcode and ACES On-Line systems? (If yes, please ensure your application reflects this experience)

• Willing (Little or no experience or training regarding this competency, but interested and willing to learn.)
• Developing (Developing knowledge and skills regarding this competency through completion of an employer-sponsored training or higher education program, OR, through at least 6 months of experience applying this competency in the workplace.)
• Skilled (Successfully and regularly apply this competency in the workplace. Recognized by others as demonstrating exceptional knowledge and skills regarding this competency. Generally, this is achieved through 3 or more years of experience.)
• Expert (Application of this competency is polished to excellence and is extensive in nature. Recognized by others as demonstrating exceptional knowledge and skills regarding this competency. Generally, this is achieved through 2 or more years of experience.)
• Required Question