Business Analyst DCOE

Position Details

Title: Business Analyst DCOE

Department: D2C

Reports to: Sr Manager Global Digital Support and Operations

Location: Dearborn

Job Classification: Remote

FLSA Status: Exempt

Job Band: Professional

Job Summary

The Digital CoE Business Analyst will work collaboratively with a third party firms, vendors, IT on shore and off shore development teams, UX Designers and business SME’s to deliver the Digital CoE support and operational efficiencies. As a Business Analyst you will operate in an agile environment. In this role you will have the opportunity to problem solve, think analytically and creatively, while focusing on the process of delivering sprints & projects that enable our best in class experience for our Carhartt consumer. The Business Analyst works cross functionally to drive overall Global business. A successful business analyst is able to clearly communicate with the business and IT, often interpreting the needs of each team into deliverables and actions.

Inspired by Hard Work

At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.

Associate Responsibilities

• Facilitate workshops, gather business requirements, map business processes, document customer journeys, and author business requirements with accuracy and clarity
• Analyze and define projects that will enhance and deliver new features and functionality to budget and without compromising quality
• Research, benchmark, design and implement new or enhanced digital processes/projects to meet key business objectives
• Support the business in the creation of business cases and change requests to support the corporate strategy with clear ROI and to continually improve the functionality, performance, and reliability of our E-Commerce systems
• Support the business in the creation of the financial pro-forma
• Create functional specifications and work collaboratively with stakeholders across the business and IT teams in the US, Canada and Europe
• Champion the agile methodology
• Write user stories and acceptance criteria, define epics, actively participate in or lead scrums, grooming sessions and sprint retrospectives
• Create and manage multiple project plans to maintain schedule and budget, clearly identifying change in costs and or timeline
• Update the Kanban board, provide regular oral and written project/sprint updates identifying risks, opportunities and time lines
• Author business process guides for end users and conduct training sessions
• Track tickets and projects through Azure Dev Ops
• Cross train other Business Analysts, help desk and document solutions.
• Manage third party vendors
• Translate IT and Business requests

Required Education

• Bachelor’s degree required

Required Skills & Experience

• 3 or more years of Business Analyst experience
• 3+ months of retail store experience or 1 year experience supporting retail store systems
• Apparel, ecommerce, retail or consumer products manufacturing experience preferred
• Proficiency in Project, Word, Visio, Excel, PowerPoint
• Experience using In-Design, Photoshop and Jira preferred
• Basic understanding of HTML, and UX design principles
• Strong oral and written communication, organization, time management and analytical/problem solving skills are required along with a high degree of flexibility and creativity
• Proven track records of delivering projects on time and on budget
• Experience operating in an Agile team
• Proven experience in requirements gathering and stakeholder management
• Strong interpersonal skills with persuasive and assertive approach to getting the job done
• Experience writing business test cases and managing the user acceptance testing period
• Strong attention to detail
• Demonstrated ability to think outside of the box and to solution for complex opportunities
• Self-Starter with endless curiosity

Physical Requirements And Working Conditions

• Extended periods of time sitting, standing, typing on a computer
• This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
• Carhartt is a tobacco free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.