Business Analyst

K2 Partnering Solutions provides specialized technology services, focusing on enterprise software consulting, recruitment, and training. We connect businesses with experts in SAP, Salesforce, ServiceNow, and AI, providing end-to-end consulting, implementation, and managed services to support digital transformation projects globally.

We are currently seeking a Business Analyst. This position is onsite and offers competitive pay, full benefits (medical, dental, and vision), 401k, PTO and more!

Responsibilities:

• Lead discovery sessions with business users, customers, and cross-functional teams to elicit, analyze, and document clear business and technical requirements.
• Translate complex business needs into high-quality user stories complete with detailed, measurable acceptance criteria.
• Analyze current-state business processes to identify inefficiencies, designing optimized future-state process flows and customer journeys.
• Maintain absolute clarity across the product lifecycle by generating meeting minutes, action items, user guides, training materials, and internal knowledge articles.
• Partner closely with Product Managers, UX Designers, and Developers to maintain a healthy, prioritized backlog and champion a value-driven, customer-centric product mindset.
• Actively engage in daily standups, sprint planning, backlog refinement, and continuous improvement retrospectives.
• Serve as a highly organized, professional liaison between technical teams (Developers, DevOps) and non-technical business stakeholders, translating complex concepts into easily understand communication
• Bridge the gap between development and business sign-off by executing test cases, logging defects, validating fixes, and collaborating tightly with QA teams.

Qualifications:

• 2+ years in the business or Digital/IT environment
• Bachelor’s degree in Information Technology, Business, Engineering, or related field (or
• equivalent experience).
• Experience in creating user stories, process flow diagrams, and training materials.
• Familiarity with tools like JIRA, Confluence, or similar backlog/project management tools
• Foundational knowledge in Ecommerce user experience and related functionalities
• Basic understanding of Agile methodologies and digital product teams
• Proficiency in Microsoft Office/365 Suite
• Streamlined warranty registration and claims processes for improved customer experience.
• Contributed to pricing logic and promotional rule development across digital platforms.
• Experience with customer interviews and usability testing

Preferred Qualifications:

• Knowledge of the Salesforce product suite
• Knowledge of the Salesforce Commerce platform and best practices
• Supported enhancements to Order Management, including tracking, fulfillment, and
• exception handling.
• Experience in creating user journeys