Business Analyst – Techno Functional

Position Description

Position Details

Job Title: Business Analyst – Techno Functional

Position: Lead Analyst

Experience: 8 – 12 Years

Category: Software Development / Engineering

Employment Type: Full Time

Location: Bangalore, India

Shift Timing: 11:30 AM – 8:30 PM

Job Description:

We are seeking a highly skilled Techno-Functional Business Analyst who can bridge the gap between business stakeholders and technology teams. The ideal candidate should possess strong business analysis capabilities combined with technical understanding of enterprise applications, integrations, APIs, databases, and system workflows.

The role involves gathering and analyzing business requirements, translating them into functional and technical specifications, supporting solution design, and coordinating with development, QA, architecture, and business teams throughout the software development lifecycle.

The candidate should be comfortable working in Agile environments and handling both functional analysis and technical coordination responsibilities across enterprise transformation initiatives.

Job Title: Business Analyst

Location: Bengaluru

Experience: 8+ Years

Job Summary

We are seeking an experienced Business Analyst with strong domain expertise in Ocean Freight and Container Logistics. The ideal candidate will work closely with business stakeholders, product owners, operations teams, and technology teams to analyze business requirements, define solutions, and drive digital transformation initiatives across shipping and logistics operations.

Key Responsibilities

Gather, analyze, and document business requirements from stakeholders across ocean freight and logistics operations.

Conduct requirement workshops, gap analysis, process mapping, and solution design sessions.

Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.

Collaborate with product, engineering, and QA teams throughout the SDLC.

Support Agile delivery by participating in sprint planning, backlog grooming, UAT, and release activities.

Analyze operational processes and recommend improvements to enhance efficiency, visibility, and customer experience.

Facilitate stakeholder communication and ensure alignment between business and technology teams.

Track project deliverables, risks, dependencies, and business outcomes.

Mandatory Skills & Domain Expertise

Ocean Freight

Strong understanding of end-to-end Ocean Freight operations including import/export processes.

Knowledge of freight booking, shipment planning, vessel allocation, and cargo movement tracking.

Container Lifecycle Management

Expertise in container lifecycle processes from container release, pickup, stuffing, movement, transshipment, unloading, return, and closure.

Understanding of container status tracking and event management.

Booking Management

Experience in booking creation, amendment, confirmation, cancellation, allocation, and capacity management.

Knowledge of customer booking workflows and carrier interactions.

Equipment Management

Understanding of container equipment types, availability, utilization, maintenance, and repositioning.

Experience with equipment inventory and operational planning.

Vessel Schedules

Knowledge of vessel scheduling, route planning, voyage management, port rotation, and schedule changes.

Understanding of shipping line operational processes.

Terminal Operations

Experience with port and terminal processes including gate operations, yard management, loading/unloading activities, and terminal coordination.

Understanding of container handling workflows and operational events.

Inland Transportation

Knowledge of multimodal transportation including trucking, rail, and inland container depot operations.

Experience in planning and tracking inland container movements.

Shipping Documentation

Strong understanding of shipping documents including Bill of Lading (B/L), Shipping Instructions, Delivery Orders, Manifest, Arrival Notices, and Customs-related documentation.

Experience in documentation workflows, compliance, and exception handling.

Additional Business Analyst Skills

Requirements Gathering & Analysis

BRD, FRD, User Story and Use Case Documentation

Process Modeling (BPMN, Visio, Lucidchart, etc.)

Stakeholder Management

Gap Analysis & Impact Assessment

UAT Planning and Execution

Agile/Scrum Methodology

Data Analysis and Reporting

JIRA, Confluence, Azure DevOps or similar tools

Preferred Qualifications

Bachelor's degree in Engineering, Business, Logistics, Supply Chain, or related discipline.

Experience working with shipping lines, freight forwarders, logistics providers, terminal operators, or supply chain technology platforms.

Exposure to digital transformation, transportation management systems (TMS), or logistics platforms.

Key Competencies

Excellent analytical and problem-solving skills.

Strong communication and stakeholder management abilities.

Ability to work with cross-functional and global teams.

Strong domain expertise in container shipping and logistics operations.

Experience driving business and technology alignment in complex enterprise environments.

Your future duties and responsibilities

• Gather, analyze, and document business and functional requirements from stakeholders
• Translate business requirements into user stories, functional specifications, process flows, and technical requirements
• Act as a liaison between business users, product teams, developers, architects, and QA teams
• Analyze existing systems, workflows, and integrations to identify improvement opportunities
• Support API requirement gathering, integration analysis, and data mapping activities
• Create and maintain business process documentation, workflow diagrams, use cases, and acceptance criteria
• Participate in solution discussions, technical design reviews, and impact assessments
• Support backlog management, sprint planning, requirement prioritization, and Agile ceremonies
• Coordinate SIT, UAT support, defect clarification, and validation activities
• Perform SQL-based data analysis and validation to support technical and business teams
• Ensure traceability between requirements, implementation, and testing outcomes
• Collaborate with cross-functional teams to ensure successful project delivery
• Support production issue analysis, release management, and change request activities

Required Qualifications To Be Successful In This Role

Must Have Skills

Strong experience as a Techno-Functional Business Analyst in enterprise applications

Expertise in:

• Business Requirement Gathering
• Process Modelling
• Functional Documentation
• Requirement Analysis
• Good understanding of:
• Application Architecture
• APIs
• System Integrations
• System Workflows

Hands-on experience with:

• SQL Queries
• Data Analysis
• Database Concepts
• Experience working with:
• Agile/Scrum Methodologies
• SDLC Processes

Ability to create:

• User Stories
• Use Cases
• Business Rules
• Acceptance Criteria
• Familiarity with:
• REST APIs
• JSON
• XML
• Integration Concepts
• Experience with tools such as:
• Jira
• Confluence
• Visio
• Lucidchart
• Azure DevOps
• Strong communication, stakeholder management, and analytical skills
• Ability to coordinate effectively between business and technical teams
• Strong problem-solving and decision-making capabilities

Good to Have Skills

Experience in:

• Digital Transformation Programs
• Enterprise Modernization Initiatives
• Exposure to cloud platforms:
• Azure
• AWS

Knowledge of:

• Microservices Architecture
• Distributed Systems
• Enterprise Integration Patterns
• Familiarity with:
• API Testing Tools
• Postman
• Swagger

Exposure to:

• DevOps
• CI/CD Pipelines
• Release Management Processes
• Knowledge of:
• BPMN
• UML Diagrams
• Experience in domains such as:
• Banking
• Financial Services
• Insurance
• Healthcare
• Retail
• Manufacturing
• Certifications preferred:
• CBAP
• PMI-PBA
• Scrum
• SAFe Agile
• Experience working with globally distributed teams and enterprise-scale applications

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.