Expert eCommerce

SpotLIGHT of the job

As an eCommerce Expert, you are responsible for designing, scaling, and continuously optimizing data-driven growth mechanisms that drive customer adoption, engagement, and revenue across our digital channels, with a strong focus on our new Customer Platform including B2B Webshop.

At the core of this role is the identification of what actions will deliver the highest value for buying customers at a specific moment in the customer journey. You analyze customer behavior, transactional data, and translate insights into impact journeys that result in digital sales growth.

Responsibilities

• Act as the global expert for maximizing digital sales impact with our new Webshop, guiding countries and local teams in applying standardized approaches.
• Drive sustainable growth of digital users, buying customers, and net sales by identifying opportunities across the complete digital customer journey.
• Support countries in developing and executing local activation plans, ensuring effective collaboration between local eCommerce, Customer Service, Field Sales and Marketing teams.
• Translate best practices into scalable playbooks, training concepts, and growth frameworks that accelerate digital adoption and commercial performance across markets.
• Analyze customer, user, and sales data to identify growth opportunities, adoption barriers, and next actions that improve customer engagement and revenue generation.
• Use existing and support optimizing KPI frameworks, reporting standards, and performance reviews that enable data-driven insights for.
• Act as the business counterpart to the eCommerce Product Owner, translating country, customer, and sales requirements into prioritized platform enhancements, ensuring that digital capabilities.

Skills & Experience

• Bachelor's in Business, Marketing, IT or comparable studies.
• 3-5 yrs of commercial or digital experience in a comparable B2B setup.
• Strong analytical skills & very structured personality.
• Knowledge about B2B eCommerce solutions & sales models and experience in mapping customer needs along a customer journey.
• Hands-on execution ability combined with structured problem solving.
• Strong stakeholder management and communication skills, with the ability to drive digital adoption and work effectively across Sales, Marketing, IT, and Operations centrally and locally.

What we offer

• Private Health Insurance
• Employee well-being and family support programs – private health insurance and various initiatives to support families and parenting.
• Social gatherings and community events – designed to foster connection and collaboration among employees.
• Personal growth - training opportunities accessible internally and externally.

Who we are

At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel.

Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives.