Business Analyst – EWM/WM

Position: Business Analyst – SAP EWM/WM

Level: Deputy Department Manager

Work Location: Bangkok (SM Tower Building), Monday – Friday: Onsite

Job Purpose

The Business Analyst – SAP EWM/WM is responsible for bridging business operational needs with SAP Extended Warehouse Management (EWM) and Warehouse Management (WM) solutions. This role plays a crucial part in analyzing supply chain and warehouse processes, identifying improvement opportunities, and translating warehouse-related business requirements into actionable functional specifications to drive successful system enhancements and project delivery.

Job Responsibilities

• Requirements Elicitation and Documentation
• Work closely with warehouse, logistics, and supply chain stakeholders to gather, analyze, and document EWM/WM-related business requirements.
• Conduct interviews, workshops, and on-site observations at warehouse facilities to understand operational needs.
• Translate business goals into detailed functional and technical requirements specific to SAP EWM/WM processes.
• Create comprehensive functional specifications, process flows, user stories, and configuration documents.
• Business Process Analysis (Warehouse & Logistics Focus)
• Analyze current warehouse operations, inventory flows, inbound/outbound processes, and internal movements to identify inefficiencies and optimization opportunities.
• Document AS-IS and TO-BE warehouse processes using BPMN or other structured methods.
• Collaborate with warehouse managers and process owners to design improved workflows aligned with SAP EWM/WM capabilities.
• Solution Design & System Configuration Support
• Work with SAP technical teams to design solutions that address business requirements in EWM/WM modules.
• Support configuration activities such as storage types, warehouse structure, inbound/outbound processes, picking strategies, and physical inventory.
• Ensure solutions comply with best practices and company standards.
• Data Analysis and Reporting
• Analyze operational and inventory data to support optimization initiatives and decision-making.
• Collaborate with BI/reporting teams to develop dashboards and reports for warehouse KPIs, productivity, and material movement trends.
• Solution Evaluation & Recommendation
• Evaluate EWM/WM functional enhancement options and new logistics technologies (e.g., barcode/RFID, automation systems).
• Recommend solutions based on impact assessment, ROI, and business alignment.
• Ensure technical feasibility and integration compatibility with SAP and non-SAP systems.
• Change Management & Stakeholder Communication
• Act as the focal point between business and IT teams regarding EWM/WM-related changes.
• Manage change requests and keep stakeholders updated on progress, risks, and impacts.
• Facilitate workshops, meetings, and decision-making sessions with warehouse and logistics teams.
• Support change management planning for warehouse operations.
• Testing & Quality Assurance
• Create test scenarios and test cases specific to warehouse processes (e.g., inbound, outbound, picking, packing, replenishment).
• Participate in integration testing and user acceptance testing (UAT).
• Validate that system enhancements meet business requirements and operational readiness.
• Documentation & Training
• Develop user manuals, process documentation, training materials, and SOPs for warehouse system users.
• Conduct training sessions for warehouse operators, supervisors, and stakeholders.
• Ensure end-user competency for new functionalities and processes.

• Bachelor’s or Master’s degree in Business, Information Technology, Supply Chain, Industrial Engineering, or related fields.
• SAP EWM/WM certification or formal training is an advantage.
• Business Analysis certifications (CBAP, CCBA, etc.) are a plus.

• สถานที่ปฏิบัติงาน – สำนักงานกรุงเทพฯ อาคาร SM Tower ( แผนที่ )