Technical Analyst (Salesforce Functional)

Location: Albany – Tāmaki Makaurau/Auckland

At ASB, we believe progress is more than just financial - it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values - care, courage and curiosity - and brought to life by a diverse team of people who genuinely care about making a difference.

As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here - and you'll be supported to do meaningful work that has a real impact, every day.

Mō te tūranga | About the role

We're looking for a Technical Analyst with Salesforce expertise to join our Salesforce Platform Ops Squad and play a key role in supporting the stability, resilience, and continuous improvement of our platform capabilities and services.

This is a hands-on role where you'll work at the intersection of business and technology, translating requirements into scalable Salesforce solutions while supporting delivery across the full lifecycle. You'll partner closely with Product Owners, Engineers, DevOps teams, and key stakeholders to ensure solutions are well-defined, technically sound, and aligned with squad priorities, platform standards, and customer outcomes.

You'll bring strong analytical capability alongside a solid understanding of Salesforce platforms, integration patterns, release management practices, and modern delivery approaches.

Key Responsibilities Include

• Working with stakeholders to gather, analyse, and refine business and technical requirements
• Translating requirements into clear user stories, solution designs, and technical specifications
• Supporting the design and delivery of Salesforce-based solutions (Sales Cloud, Service Cloud, or similar)
• Partnering with the Product Owner to support roadmap delivery, prioritisation, and execution of Salesforce platform initiatives
• Collaborating with engineers to ensure solutions are fit-for-purpose, scalable, and aligned to architecture standards
• Supporting integration design across systems using APIs and modern integration patterns
• Coordinating with Engineering and DevOps teams to support secure, stable, and timely releases, with a strong focus on communication, planning, and stakeholder engagement
• Ensuring end-to-end traceability from requirements through to delivery and testing
• Contributing to the ongoing stability, resilience, and continuous improvement of platform services, delivery practices, and documentation

We’re looking for someone who combines strong analytical thinking with technical understanding of Salesforce and enterprise environments:

• Experience as a Technical Analyst, Business Analyst, Senior Functional Consultant or similar role in a technology delivery environment
• Strong experience working with Salesforce platforms (Sales Cloud, Service Cloud, or related ecosystems)
• Experience translating business needs into technical requirements and user stories
• Understanding of integration patterns, APIs, and system interactions
• Experience working in Agile delivery environments
• Strong stakeholder engagement skills and ability to bridge business and technical teams
• Clear, structured communication—able to simplify complex concepts
• A mindset of continuous improvement, ownership, and collaboration

Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What’s important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day. We’re building a culture where everyone feels safe, included, and empowered to contribute.

Grow your capability. You’ll work on meaningful, enterprise-scale Salesforce solutions, with opportunities to deepen your technical and domain expertise.

Me pēhea te tono | How to apply

We know great people come from all sorts of backgrounds, and you don’t need to tick every box to apply. What matters most is you bring your unique strengths and enthusiasm to the team.

To be considered, all applications need to go through our online career channels and will be treated with confidentiality. Check out the position description to find out more.

We appreciate the time and effort you put into applying and will keep you updated throughout the process.