Business Process Specialist

We are seeking a highly motivated and detail-oriented Business Process Specialist to support and continuously improve our back-office operations. This role will focus on optimizing business processes across customer service, sales order processing, logistics and coordination, accounting support, compliance and administrative operations. The ideal candidate will possess strong analytical skills, a process improvement mindset, and the ability to work cross-functionally with multiple departments.

The Business Process Specialist will play a critical role in driving operational excellence, improving efficiency, reducing costs, enhancing customer satisfaction, and supporting business growth through standardized and scalable processes. They also will be provide temporary back-up support for back-office roles as needed.

Business Process Improvement

· Analyze, document, and improve end-to-end business processes across multiple departments.

· Identify process inefficiencies, bottlenecks, and opportunities for automation.

· Develop standard operating procedures (SOPs), workflows, and process documentation.

· Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, or similar methodologies.

· Monitor key performance indicators (KPIs) and recommend corrective actions.

Customer Service Support

· Assist customer service with process design and operational improvements.

· Develop procedures to improve response times and customer satisfaction.

· Support management of customer inquiries, complaints, and escalations.

· Improve communication workflows between customers and internal departments.

Sales Processing Support

· Support sales teams through order entry, contract administration, pricing verification, and order tracking.

· Ensure timely and accurate processing of new sales

· Coordinate with sales, logistics and operations to resolve order discrepancies.

Logistics & Supply Chain Support

· Support inventory management, shipping coordination, and transportation logistics.

· Assist in tracking shipments and resolving delivery issues.

· Maintain process controls related to supplier and customer logistics requirements.

· Develop reporting tools to improve visibility across the supply chain.

Accounting & Financial Operations Support

· Support accounts payable and accounts receivable workflows.

· Assist with invoice processing, reconciliations, and financial reporting activities.

· Ensure compliance with accounting policies and internal controls.

· Partner with finance teams to improve transaction accuracy and reporting efficiency.

Systems & Data Management

· Maintain business process documentation and system configurations.

· Support ERP, CRM, and business management platforms.

· Develop dashboards and performance reports using tools such as Power BI, Excel, and Dynamics 365.

· Ensure data accuracy and integrity across operational systems.

Required Qualifications

· Bachelor's degree in Business Administration or equivalent experience in Operations Management, Supply Chain, Accounting, Finance, Information Systems, or related field.

· 2–5 years of experience in business operations, process improvement, customer service, logistics, accounting, or related functions.

· Strong analytical and problem-solving skills.

· Experience documenting and improving business processes.

· Advanced proficiency with Microsoft Excel and Microsoft Office Suite.

· Excellent written and verbal communication skills.

· Ability to manage multiple projects and priorities simultaneously.

Preferred Qualifications

· Training and Experience with Business Process Management Notation and BPMN diagrams

· Experience with Microsoft Dynamics 365, Business Central, SAP, NetSuite, Oracle, or similar ERP systems.

· Experience using Power BI or other business intelligence tools.

· Lean Six Sigma Green Belt or equivalent process improvement certification.

· Knowledge of customer service operations, logistics processes, and accounting workflows.

· Experience supporting multi-site operations or manufacturing environments.

Key Competencies

· Process Improvement

· Operational Excellence

· Customer Focus

· Project Management

· Analytical Thinking

· Cross-Functional Collaboration

· Data Analysis

· Attention to Detail

· Problem Solving

· Continuous Improvement Mindse