Business Analyst

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help!

We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

As Business Analyst, You Will…

• Collect and validate data requirements for business intelligence systems
• Support reporting from multiple applications
• Create, validate and recommend optimization of business processes
• Support projects through development, quality assurance, user acceptance testing and production implementation
• Create internal guides, training materials and end-user documentation
• Facilitate requirements workshops
• Build and manage business relationships

As Business Analyst, You Have…

• A Degree or Diploma in Computer Science, Information Systems or equivalent experience
• 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
• Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
• Experience in facilitating workshops and training sessions with diverse groups of stakeholders
• Demonstrated experience creating and leading testing
• Strong attention to detail
• Excellent organizational and time management skills
• Demonstrated strength in communications both verbal and written
• Ability to build relationships
• Technical understanding and problem solving skills