EDI Analyst

Job Title: EDI Business Analyst

Position Summary

The EDI Business Analyst is responsible for ensuring the efficient exchange of EDI data between the company, its customers, carriers, and suppliers. This role centers on configuring and maintaining EDI integrations within a proprietary Transportation Management System (TMS), which interfaces with Microsoft Logic Apps to facilitate seamless data exchange across stakeholders. A critical aspect of this position is understanding both back-office and operational processes, particularly how they impact EDI transaction sets related to operations, invoicing, and financial workflows. The EDI Business Analyst will implement, configure, monitor, and support EDI transactions, ensuring data integrity and compliance with business requirements. The role involves close collaboration with IT teams and various functional groups within the organization.

Key Responsibilities

Highly Preferred: Bilingual (Spanish & English)

EDI Configuration & Maintenance:

• Configure and maintain EDI transactions within the proprietary TMS, ensuring integration with Microsoft Logic Apps for data exchange between stakeholders.
• Assist with the setup, testing and support of EDI connections and mappings with trading partners, developing and testing EDI maps to ensure seamless data flow.
• Develop and understanding of key EDI transaction sets, including 204, 211, 214, 210, 990, and 997, ensuring smooth processing and operational accuracy.
• Operational Support & Troubleshooting:
• Work closely with back-office teams to ensure accurate processing of EDI transactions related to operational, invoicing and financial workflows.
• Monitor, configure, and troubleshoot daily inbound and outbound EDI transactions, ensuring continuous, error-free operation.
• Investigate and resolve issues, to minimize disruptions in business operations.
• Testing & Validation:

○ Assist in comprehensive end-to-end testing of EDI transactions with business users and external partners to ensure seamless integration and functionality.

○ Validate project deliverables in collaboration with developers, ensuring long-term supportability and system stability.

○ Develop detailed test cases to guide the development team in verifying functionality and resolving potential issues.

• Documentation & Process Management:

○ Maintain up-to-date documentation for EDI policies, procedures, troubleshooting guides, and system configurations.

○ Correct and reprocess any failed EDI translations or transmissions, ensuring minimal downtime and disruption to operations.

• Collaboration & Communication:

○ Work closely with internal teams, trading partners, and suppliers to optimize system performance and ensure EDI transaction accuracy.

○ Provide regular updates to stakeholders on project status, milestones, challenges, and go-live timelines.

○ Effectively communicate complex technical concepts to non-technical stakeholders to ensure alignment and clarity on integration projects.

• System Maintenance & Optimization:

○ Continuously monitor, maintain, and optimize EDI integrations within the TMS system and Microsoft Logic Apps.

○ Provide ongoing Tier 1 technical support and troubleshooting for EDI-related issues.

○ Document system configurations, integration workflows, and support procedures to ensure long-term maintainability.

• Compliance & Standards:

○ Ensure EDI transactions comply with relevant industry standards, financial transaction protocols, and regulatory requirements.

○ Stay up to date on evolving EDI technologies, integration trends, and best practices to maintain system relevance and efficiency.

Required

Education, Experience & Skills:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent work experience.
• 0-2 years of experience in a Business or Technical Analyst role.
• 0-2 years of experience working with EDI ANSI X12 and EDIFACT standards.
• 0-2 years of experience in transportation, logistics, or supply chain operations.
• Exposure to integration platforms and technologies such as Logic Apps, Mulesoft etc.
• Familiarity with integration connection protocols including FTP, SFTP, AS2, and VAN.
• Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve technical issues.
• Highly organized, self-driven, and detail-oriented with excellent time management skills.
• Basic understanding of SQL
• Experience with Microsoft Teams for communication and collaboration.
• Excellent verbal and written communication skills, with the ability to communicate complex technical details to non-technical audiences.

Preferred

• Bilingual (Spanish & English)
• Familiarity with the Software Development Life Cycle (SDLC).
• Knowledge of data formats such as JSON and XML.
• Ability to quickly learn and implement new technologies and integration practices.
• Proficiency in MS Word and Excel, including for data analysis, reporting, and flowcharting.
• Degree in Management Information Systems or IT-related fields.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.