Business Analyst

Business Analyst - Job Description

Must be U.S. Citizen with Active Secret Clearance.

• Document requirements, support development and testing for software implementation projects.
• Troubleshoots and resolves ticket issues, provides reports and recommendations to management on an ongoing basis.
• Design solution for multiple simultaneous enhancements to improve processes and outcomes.
• Improve the efficiency of team operations through lean process design and process automation.
• Lead solution deployment for various customers in the Newport News area.
• Lead site visits, executive briefings, conduct workshops and leadership training sessions.
• Provide quality assurance and oversight during development of cloud based custom application to track customer project requirements,
• Manage internal training initiatives for large geographically distributed team of two dozen (or more) software consultants including hosting bi-weekly trainings, creating knowledge repository, and managing a team web forum to ensure our customers receive high value service from our experts.
• Lead business process workshops, fit gap analysis, design customizations and requirement changes.
• Provide software deployment metrics to program leadership and client stakeholders across numerous releases.
• Act as SME liaison between the project and other customers, respond to system questions, issues, and errors handling
• Conduct process improvements workshops, develop and document the integration of the systems across other customer software systems.
• Prepare and review training contents, end-user training artifacts and presentation developed specifically instructor-led training and workshop, computer-based training courses and process improvements.
• Ability to create publications such as white papers, one-pagers, and presentations on software overviews, user performances, and data-driven metrics.
• Manage risks through effective contingency plans and proper escalation.
• Perform fit/gap analysis to develop functional and technical specifications.
• Responds and troubleshoots end user issues escalated from the service help desk

Basic Qualifications:

• Must be U.S. Citizen with Active Secret Clearance.
• Work locations: Newport News, VA
• Experience with software deployment and onsite system support
• Microsoft tools and Office products
• Ability to travel if necessary to client sites in both domestic and international locations.
• Basic understanding of dashboards and data tools