IT Business Analyst

Job Summary

This role leads business analysis efforts for enterprise applications and reporting initiatives, helping translate complex business needs into clear, scalable solutions. As part of the IT team, serves as a key partner between business stakeholders and IT, driving alignment, clarity, and successful delivery outcomes. Plays an important role in streamlining processes and advancing enterprise reporting to support an organization focused on standardization and growth. Contributes to building consistency across systems and shaping a more mature, effective business analysis function within an evolving IT environment.

Essential Job Functions

• Lead business analysis activities for complex initiatives across enterprise systems and enterprise reporting.
• Elicit, analyze, and document business requirements into detailed functional and technical specifications.
• Partner with stakeholders and IT teams to design scalable solutions aligned with business objectives.
• Manage multiple concurrent initiatives, ensuring alignment to timelines, priorities, and expected outcomes.
• Perform project management responsibilities including planning, scope management, prioritization, and risk mitigation.
• Develop and maintain documentation such as process flows, requirements, and functional specifications.
• Collaborate with UAT, Training, and Change Management teams to support and validate readiness and adoption activities.
• Identify opportunities to streamline and standardize processes and improve system and reporting capabilities across locations.
• Establish and promote business analysis standards, tools, and best practices within the organization.

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This Role Requires The Demonstration Of The Following Competencies

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

Knowledge, Skills, And Abilities

• Advanced knowledge of business analysis practices, methodologies, and full delivery lifecycle execution.
• Skill in translating complex business requirements into structured, actionable deliverables.
• Ability to operate as a self-starter and drive outcomes in ambiguous, evolving environments.
• Skill in managing multiple priorities and balancing competing stakeholder demands effectively.
• Ability to build strong partnerships and collaborate across business and IT to achieve shared goals.
• Knowledge of enterprise applications, data structures, and reporting concepts.
• Ability to communicate clearly, proactively, and with transparency, while taking accountability for outcomes and ensuring stakeholders are aligned on priorities, risks, and tradeoffs.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• In office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

PLANNED BUSINESS TRAVEL

• This job requires planned business travel at 10%

Education And Experience

• High School diploma or equivalent is required. Associate or bachelor’s degree, preferred.
• Combined experience of 7+ years in IT business analysis with enterprise systems and reporting initiatives is desirable.
• Previous experience in delivering complex technology solutions, performing project management responsibilities, and working within growth-stage or evolving organizations is preferred.
• Experience supporting organizations with multiple locations, driving standardization of processes and systems to operate as a unified enterprise and enable scalable growth is preferred.

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.

NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.

Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.

Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.

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