Business Intelligence Coordinator

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you.

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Data Analyst/Business Intelligence Coordinator to work in Costa Rica with our global client.

Responsibilities:

• Collect, consolidate, and analyze operational data from IT Country Office support processes and service management platforms.

• Design, develop, and maintain Power BI dashboards, periodic operational reports, and KPI scorecards for management review and decision-making.

• Build and maintain queries, data models, and reusable datasets to support reporting accuracy, traceability, and consistency.

• Integrate data from REST APIs and other approved sources to automate data refreshes, reduce manual effort, and improve reliability of operational metrics.

• Transform data sources for data analysis, reporting automation, data quality checks, and repeatable operational workflows.

• Document and map operational processes based on KPIs, reports, and service management needs.

• Monitor and report operational compliance based on defined KPIs, thresholds, service indicators, and QMS expectations.

• Coordinate with the Country Office Coordinator to provide data-driven feedback to analysts and support continuous improvement actions.

• Maintain and improve shared repositories where agreed operational information, dashboards, reports, and reference materials are published.

• Collaborate with the team to keep the Knowledge Base clean, useful, measurable, and aligned with operational needs.

• Apply technical concepts, methodologies, tools, and techniques to support data analysis and generate practical solutions.

• Provide input into the identification and conceptualization of new projects, reporting improvements, data products, or automation activities.

• Apply best practices in data handling, documentation, reporting, and collaboration.

• Contribute as a member of a multidisciplinary team and coordinate work within and beyond the Service Delivery area from the Technology and Transformation Department (TTD/TDS).

• Develop and maintain documentation for new and existing procedures, datasets, reports, dashboards, and automation routines.

• Maintain a consistent relationship with users and IT teams, providing quality, efficient, and insight-informed support.

Requirements:

· Detail-oriented and self-starting, with strong ownership of deliverables and follow-through.

· Team player with excellent communication skills and the ability to explain analytical findings to both technical and non-technical audiences.

· Ability to work across a broad range of products, information sources, service management processes, and operating environments.

· Ability to manage multiple, competing priorities simultaneously while maintaining quality and accuracy.

· Minimum of 2 years of relevant experience in data analysis, BI/reporting, IT operations analytics, QA, process maintenance, KPI compliance, service management reporting, or similar functions.

· Client orientation attitude and ability to understand stakeholder needs, operational challenges, and reporting expectations.

.Knolwedge and experience with SQL, Power BI, Python, Data Marketplace and Data Governance, Agentic AI.

Education

Bachelor's degree or equivalent university degree in one of the following areas:

• Systems Engineering

• Computer Science

• Information Technology

• Statistics

• Mathematics

• Business Analytics

• Data Science

• A related discipline relevant to data, analytics, IT operations, or service management

Why NTT DATA?

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.