Demand Planning Business System Expert (Maestro/Demand Planning) /// San José, Costa Rica

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role at Vantive

We are seeking a highly skilled Maestro/Rapid Response Expert with good experience in Demand Planning to join our Global Supply Chain Center of Excellence (CoE). This role is part of a global team responsible for driving planning excellence, standardization, and continuous improvement across the organization through the effective use of Kinaxis Maestro/RapidResponse.

As a member of the CoE, the individual will support worldwide operational teams, act as a strategic partner to planning functions, and enhance the overall digital transformation of our planning ecosystem. The ideal candidate combines strong demand planning expertise with analytical capabilities and a passion for enabling best‑in‑class planning processes.

What You'll Do

Center of Excellence (CoE) Contributions

• Serve as a core member of the Global Planning CoE, supporting standardization, governance, and best-practice sharing across regions.
• Lead or contribute to global improvement initiatives, new capability deployments, and process harmonization efforts.
• Act as a multiplier for planning excellence by mentoring, training, and supporting planning communities worldwide.
• Support documentation of standards, governance guidelines, and best practices for RapidResponse use.

Maestro/RapidResponse Expertise

• Act as a subject-matter expert for Kinaxis Maestro/RapidResponse, including configuration, workbook development, analytics, and troubleshooting.
• Build, maintain, and enhance Maestro/RapidResponse dashboards, KPIs, and scenario planning tools.
• Support global users by ensuring system stability, data accuracy, and effective application usage.
• Support advanced “what-if” scenario modeling to drive fast, informed decision-making.

Demand Planning Focus

• Support demand planning review cycles through data analysis, trend identification, and forecast interpretation.
• Partner with regional and global demand planners to improve forecast accuracy and process adherence.
• Integrate business, commercial, and market intelligence into forecasting models.
• Ensure demand signals are consistent, high-quality, and aligned with upstream and downstream planning processes.

Cross-Functional Collaboration

• Collaborate with Supply Planning, S&OP, Inventory Management, Commercial, and Finance teams to drive aligned planning processes.
• Translate business requirements into system capabilities and enhancements in partnership with IT and solution architects.
• Support change management and user adoption across global teams.

Continuous Improvement

• Identify process inefficiencies and propose solutions to increase accuracy, speed, and quality of planning outputs.
• Participate in global projects, system upgrades, and new module deployments.
• Ensure ongoing monitoring and governance of data integrity across all planning models.

Required

What you'll bring

• Bachelor’s degree in Supply Chain, Engineering, Business, or relevant practical experience
• Minimum 3 years of experience in Demand Planning, Supply Planning, or Supply Chain Planning roles.
• Practical experience with Kinaxis Maestro/RapidResponse (planner, super‑user, or solution support role).
• Strong analytical abilities with proficiency in Excel
• Excellent communication skills in English (written and verbal).
• Ability to work in a global environment with diverse stakeholders.

Preferred

• Maestro/Rapid Response certification
• Understanding of end-to-end planning processes (Demand, Supply, S&OP).
• Experience with continuous improvement tools such as Lean, Six Sigma, or Agile methodologies.
• Familiarity with master data concepts and data quality management.

Key Competencies

• Strong problem-solving and critical-thinking skills
• High attention to detail and accuracy
• Ability to manage multiple priorities and deadlines
• Collaborative, team-oriented mindset
• Proactive and solution-oriented approach
• Excellent communication and stakeholder management skills

What We Offer

• Opportunity to be part of a global Center of Excellence driving digital transformation
• Professional growth and specialization in Kinaxis Maestro/RapidResponse and advanced planning technologies
• Exposure to global stakeholders, projects, and development programs
• Competitive compensation and benefits package
• Inclusive, innovative, and supportive work culture

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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