Business System Analyst

Location: Alajuela, Costa Rica (Flexipark, San Rafael)

Department: Information Technology

Reports to: Enterprise Applications Manager

Summary

Join ATL Technology’s Costa Rica team as a Business Systems Analyst to support and optimize Infor CSI and enterprise platforms like Workday, Workfront, and Autodesk Fusion Manage in a regulated medical device environment. You’ll partner across Operations, Engineering, Quality, Finance, and HR to improve processes, data, and user experience. Spanish native + excellent English required.

Qualifications

Must-Have:

• Native Spanish and excellent English (written/spoken).
• Hands-on Infor CSI/SyteLine experience in manufacturing/supply chain.
• Functional support experience with at least one major enterprise platform (Workday, Workfront, PLM, or OneStream).
• Experience in medical device or regulated manufacturing.
• Strong process analysis, documentation, and UAT leadership skills.
• Basic SQL.

• Infor OS/Mongoose, ION, Factory Track, QCS; IDO/querying skills.
• Power BI, Azure Synapse, basic Python.
• Exposure to Change Control processes and process mining concepts.

• Bachelor’s in Engineering, Information Systems, or related discipline; or equivalent experience.
• 4–7+ years in ERP/enterprise applications BSA roles, including 2+ years with CSI.

• ERP Ownership – Infor CloudSuite Industrial (SyteLine): Lead functional support for CSI modules (Items/BOM, MRP, Purchasing, Inventory, Manufacturing/Shop Floor, Customer Orders, Finance touchpoints). Configure forms/workflows, optimize data and processes, and ensure compliance in a regulated setting.
• Enterprise Applications Support: Provide functional support and administration for Workfront, Autodesk Fusion Manage (PLM), OneStream, and other platforms. Act as liaison between business stakeholders and technical teams.
• Requirements, Process & Data: Run discovery workshops, map processes, draft functional specs, and lead UAT. Maintain clean and consistent master data across sites.
• Integrations & Manufacturing Systems: Coordinate data flows between ERP and PLM, MES/Factory Track, HRIS/Workday, and OneStream.
• Change Control & Compliance: Maintain change documentation and validation evidence for regulated processes. Ensure audit-ready solutions.
• Support Process & Communication: Improve support request and escalation processes; communicate proactively on status and ETAs.
• Analytics & Continuous Improvement: Build analytics (Infor OS, IDO queries; partner on OneStream/Power BI) and propose ERP-based solutions to eliminate inefficiencies.

ATL partners with the world’s leading medical device companies to design and manufacture innovative, life‑improving devices. Our mission is to protect and improve lives by delivering the highest standards for quality, safety, and patient outcomes. We’ve operated in Costa Rica since 2013 and have expanded significantly to support rapid growth.

Why ATL

Meaningful impact—your work supports devices that improve patient outcomes, with a culture centered on quality, safety, and doing the right thing. Inclusive, diverse environment and equal opportunity employer.