Business System Analyst

SUMMARY

This is a full-time position located in Westlake, OH. The position is 5 days a week onsite.

The Business Systems Analyst is responsible for delivering successful new client implementations as well as ongoing client support. This position requires a highly motivated, self-driven individual who is passionate about achieving goals and committed to providing a high level of service. This individual is responsible for ensuring the success of implementing technical requirements, is the primary liaison with the technology teams and at times may be the primary point of contact for clients and vendors during any project. In addition to ensuring the project work and outcomes exceed client expectations, this individual is expected to act as an advocate for the client.

Duties and responsibilities

• Responsible for data analysis and data translation between proprietary and standard file formats. Utilizes systems and data to resolve business issues in the most effective and productive manner.
• Responsible for documenting and implementing the functional requirements, technical specifications and template documentation designs for client’s business needs while providing expertise in product knowledge and feature/functionality as it relates to business requirements.
• Responsible for reviewing complex data files, creating mapping documents, interpreting client requirements and providing guidance on best practices.
• Utilize SQL databases to analyze inputs/outputs in order to identify coding issues and/or changes needed.
• Develop and maintain effective, strong working relationships with new and existing clients.
• Ability to effectively communicate with clients including executive level stakeholders, technical and non-technical resources. Must have high level of professional poise and comfort with leading discussions with client decisionmakers, end-users and IT professionals.
• Collaborate with internal departments including information technology to develop or enhance existing client products including documenting business requirements, ensuring technology meets business requirements, conduct validation processes, perform testing in conjunction with the QA Team, and creating end user documentation and training.
• Identify and implement opportunities for improvements and escalate issues for resolution as needed.
• At times, may manage the implementation of new payment delivery technology projects including developing implementation project plans appropriate for each client, in coordination with the Project Management Team. Manage ongoing status meetings and communication with clients to ensure that the implementation project is moving forward in a manner consistent with the project plan. Coordinates resolution of client issues and concerns.
• Achieve proper cadence and discipline as related to the project team in the Software Development Lifecycle; contributing daily through the Agile Methodology

Qualifications

• 5+ years’ healthcare experience with providers and/or payers for claims and payment processing.
• 5+ years of experience in a Business Analyst or related role.
• High level of proficiency with Microsoft Word, Excel and Outlook.
• Working knowledge and experience with SQL databases required. Experience with Crystal Reports preferred.
• Strong analysis, critical thinking and problem-solving skills.
• Ability to work independently in solving business problems.
• Demonstrates a high level organizational skill with the ability to prioritize and manage change. Undergraduate degree in Business or equivalent work experience.
• Experience and knowledge of Agile Methodologies such as KANBAN and Scrum is preferred.