Software Configuration Analyst (ServiceNow)

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This position is onsite minimally 3 days a week at One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary Of Job Responsibilities

The Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge!

We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy!

The Software Configuration Analyst is responsible for the configuration, maintenance, and ongoing support of vendor software solutions, including Commercial Off-the-Shelf (COTS) products. This role requires a strong understanding of solution architecture, business processes, and data requirements to ensure optimal system performance, security, and efficiency. The Software Configuration Analyst collaborates closely with internal stakeholders to ensure software functionality aligns with organizational needs.

Essential Duties And Responsibilities

• Design, document, configure, test, validate, implement, and manage Commercial Off-the-Shelf (COTS) software products, customizing solutions as needed to meet business requirements and ensure seamless integration with existing systems.
• Perform routine configuration and maintenance activities to ensure software systems operate securely, efficiently, and effectively. Identify and work within constraints of vendor platforms while optimizing performance and functionality despite technical limitations, licensing restrictions, or integration challenges.
• Maintain strong working relationships with software vendors, proactively addressing platform-related issues and ensuring timely resolution to minimize system downtime and disruption.
• Perform other duties as assigned.

Knowledge/Skills/Abilities

• Knowledge of software configuration, testing, and maintenance best practices.
• Strong vendor management and relationship management skills.
• Ability to identify and manage constraints within vendor platforms, including technical limitations and compliance requirements.
• Familiarity with vendor-provided software solutions and COTS products.
• Solid understanding of solution architecture and business processes.
• Strong analytical and problem-solving skills.
• High attention to detail, ensuring software solutions meet quality standards and operate efficiently.
• Expertise in troubleshooting and performance optimization to support system reliability and continuous improvement.
• Skilled ServiceNow Configuration Analyst with hands-on experience across multiple ServiceNow modules to support, configure, and enhance enterprise IT and HR service workflows. The ideal candidate will work closely with business and technical stakeholders to design scalable solutions, optimize platform performance, and ensure best practices are followed throughout the ServiceNow ecosystem.

Education/Experience

• Bachelor's degree in Computer Science, IT, Engineering, or a related field with two (2) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
• [OR] Associate's degree in Computer Science, IT, Engineering, or a related discipline with four (4) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
• [OR] High School Diploma/GED with degree with six (6) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
  

Preferred Experience

One or more of the following skills will set you apart:

• Strong expertise in ServiceNow configuration, integration, and administration, with the ability to translate business requirements into effective technical solutions while maintaining platform stability and compliance
• ServiceNow HR and IT module experience
• ServiceNow System Administrator Certification

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What We Offer

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.