Senior Associate, Business Process Excellence

Role Purpose

The Associate, Business Process Excellence (BPE) plays a pivotal delivery role in driving process excellence, continuous improvement, and operational performance across TAQA Distribution. The role supports enterprise-wide Lean initiatives, process optimization, automation and analytics use cases, and capability building, in line with the TAQA Distribution Way and post-merger transformation priorities. This position is hands-on, impact-driven, and highly cross-functional, working closely with business units, IT & Digital, IT, People & Culture, and Strategy to translate improvement opportunities into measurable outcomes

Key Responsibilities

Process Excellence & Continuous Improvement:

• support the identification, analysis, and prioritization of process improvement opportunities across end-to-end value streams.
• Facilitate Lean improvement initiatives (Kaizen, A3, DMAIC, PDCA), from problem definition through implementation and benefits tracking.
• Conduct process diagnostics, root cause analysis, waste identification, and baseline performance assessments.
• Support the standardization, documentation, and optimization of core and supporting business processes.

Lean Programmed & TAQA Way Enablement

• Actively support the delivery of the Lean trainings and TAQA Way deployment across functions.
• Coach and support improvement initiative owners in developing charters, A3s, and implementation plans.
• Track initiative progress, risks, dependencies, and value realization in coordination with the BPE team.
• Contribute to change management, engagement, and communication activities linked to Lean and continuous improvement.

Digital, Automation & Analytics Enablement

• support the identification and assessment of automation, RPA, AI, and digital optimization opportunities in collaboration with IT and BPA CoE.
• Contribute to process analytics, performance dashboards, and KPI monitoring (e.g. Power BI, process mining outputs).
• Assist in data analysis, reporting, and insights generation to support decision-making and leadership reporting.

Governance, Reporting & Value Realization

• support governance processes for improvement initiatives, including stage gates, approvals, and documentation.
• Track benefits (financial and non-financial), validate assumptions, and support value realization reporting.
• Prepare high-quality executive-level presentations, dashboards, and progress reports.

Stakeholder Management & Collaboration

• Work closely with business stakeholders to understand operational challenges and co-design practical solutions.
• Act as a trusted BPE partner to functions, ensuring alignment with enterprise standards and best practices.
• Support cross-functional collaboration to avoid siloed improvements and drive enterprise impact.

Required Qualifications & Experience:

• Bachelor’s degree in engineering, Business Administration, Operations Management, or a related field.
• 7-10 years of relevant experience in business process excellence, continuous improvement, operations excellence, or consulting.
• Hands-on experience in Lean methodologies.
• Lean Six Sigma Green Belt (Black Belt preferred.
• PMP or similar certification.
• Experience supporting cross-functional improvement initiatives in large or complex organizations.

Exposure to digital transformation, automation, analytics, or process mining is a strong advantage.

Skills & Competencies

• Strong analytical and problem-solving capability
• Structured thinking and attention to detail
• Stakeholder engagement and facilitation skills
• Ability to translate data and analysis into actionable insights
• Strong communication and presentation skills
• Results-oriented, pragmatic, and execution-focused
• Comfortable working in a fast-paced, transformation environment