Lead I - Business Analysis

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com

Summary

UST is looking for high calibre Business Systems Analysts (BSAs) who are strong problem solvers and effective collaborators, with the ability to leverage AI tools to work smarter and faster. The ideal candidate combines solid business analysis fundamentals with modern, AI assisted ways of working to deliver high quality outcomes efficiently. Annuity is the priority.

Key Responsibilities

Partner with business stakeholders to elicit, analyse, and document requirements across business and technology teams.

Translate business needs into clear user stories, functional specifications, and process flows.

Collaborate closely with engineering, QA, and architecture teams to ensure requirements are understood and implemented correctly.

Act as a bridge between business and technology, ensuring alignment on scope, priorities, and outcomes.

AI enabled, fast-moving professional.

Strong hands-on use of AI tools (e.g., ChatGPT, Claude Code) to accelerate analysis, documentation, and solution design.

Uses AI to offload lower value tasks and focus on high value, complex problem solving and stakeholder conversations.

Support UAT planning and execution, including test case reviews and defect triage.

Identify process gaps and recommend practical, scalable improvements..

Able to analyse problems quickly and produce high quality outputs at speed

Required Skills & Qualifications

7+ years of experience as a Business Systems Analyst / Business Analyst.

Familiarity with Agile / SAFe delivery models

Exposure to platforms such as policy administration systems, data platforms, or digital portals.

Experience working in onsite-offshore delivery models.Strong data analysis and data mapping skills, with a profile close to a Data Analyst

Advanced SQL, solid database concepts, and experience with APIs and integrations

Technical and analytical background Former developers with strong systems analysis skills are highly preferred

Comfort reviewing technical designs and API level flows (no coding required)

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.
• Comply with all Company policies and procedures

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