Site Reliability Engineering Manager

Role: Manager, Site Reliability Engineering (SRE)

Location: Remote (US-based candidates only)

About NationsBenefits

NationsBenefits is one of America’s fastest-growing Healthcare FinTech companies, delivering innovative supplemental benefits, flex card solutions, and member engagement platforms for leading managed care organizations.

Our technology helps health plans improve member outcomes, reduce healthcare costs, and address social determinants of health through secure, scalable, and compliance-driven solutions. With teams across the United States, South America, and India, we foster a collaborative culture that values innovation, ownership, and continuous learning.

Position Overview

We are seeking a Manager, Site Reliability Engineering (SRE) to lead our US-based SRE team and drive operational excellence across our production platforms.

This is a player-coach leadership role that combines people management with hands-on technical leadership. You will mentor and grow a team of Site Reliability Engineers while actively participating in major incident response, reliability initiatives, and operational reviews. The role is a key part of our global follow-the-sun support model and requires close collaboration with SRE leadership in India.

Key Responsibilities:

Team Leadership & Development

• Lead, mentor, and develop a US-based team of Site Reliability Engineers.
• Conduct regular 1:1s, performance reviews, and career development discussions.
• Own hiring, onboarding, and retention efforts as the team scales.
• Foster a culture of ownership, blameless postmortems, and continuous improvement.

Operational Excellence & Incident Management

• Lead day-to-day production operations and ensure timely incident triage, resolution, and escalation.
• Serve as an escalation point and incident commander for major production incidents.
• Drive problem management and root cause analysis processes.
• Carry PagerDuty on-call escalation responsibilities for critical issues.
• Track and report operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends.

Reliability & Automation

• Improve system reliability, observability, and resilience using Datadog and related tooling.
• Drive automation, self-healing capabilities, and runbook maturity.
• Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC.
• Contribute hands-on to tooling, automation, and technical reviews as needed.

Collaboration & Global Alignment

• Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage.
• Represent the US SRE organization in cross-functional planning and operational reviews.
• Communicate effectively with both technical and non-technical stakeholders.

Documentation & Compliance

• Maintain high-quality documentation for incidents, postmortems, runbooks, and operational procedures.
• Ensure adherence to healthcare and fintech compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST.

Required Qualifications

• 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering.
• 1–2+ years of experience leading, mentoring, or managing engineers.
• Demonstrated success operating in a player-coach leadership model.
• Strong hands-on experience with production incident management and escalation processes.
• Proficiency with Datadog or similar observability platforms.
• Hands-on experience with Kubernetes and Docker in production environments.
• Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#.
• Experience with Helm, CI/CD pipelines, and deployment automation.
• Working knowledge of ITIL processes and Agile methodologies.
• Experience working with SQL, MySQL, or NoSQL databases.
• Excellent communication and stakeholder management skills.
• Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model.

Preferred Qualifications

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience building or scaling SRE teams and on-call programs.
• Experience defining and managing SLOs, SLIs, and error budgets.
• Prior experience in the healthcare or fintech industry.
• Knowledge of security and compliance frameworks relevant to regulated environments.

Why Join NationsBenefits?

• Competitive compensation and comprehensive benefits.
• Unlimited PTO.
• Fully remote work environment (US-based).
• Opportunity to lead and grow a high-impact SRE organization.
• Exposure to modern cloud-native technologies and large-scale reliability challenges.
• Collaborative culture focused on innovation, learning, and continuous improvement.
• Meaningful work that directly impacts healthcare technology and millions of members.