Sr. Lead Engineer - Customer Agent

Klaviyo Sr. Lead Engineer - Customer Agent 3 Hours AgoSaved Easy Apply Hybrid Boston, MA, USA Easy Apply 216K-324K Annually Senior level 216K-324K Annually Senior levelConsumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AILead architecture, design, and implementation of a scalable conversational AI platform (Customer Agent). Drive technical strategy for LLM-powered agentic systems, retrieval, orchestration, memory, evaluation, and reliability. Ship AI product features, establish observability/testing/operational best practices, lead cross-functional initiatives, mentor engineers, and evaluate emerging AI technologies to deliver reliable customer-facing experiences.Top Skills: Agent WorkflowsAi ObservabilityBackend EngineeringDistributed SystemsEvaluation FrameworksHuman-In-The-Loop WorkflowsLlm-Powered ApplicationsOrchestration FrameworksRetrieval Systems