Admin - instashop

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Coordinate and collaborate with other departments for Account Management/ Commercial and Sales related matters (Marketing, Operations and Finance department)

• Act as a first point of contact and respond quickly for Grocery & Retail vendors (partners) queries or complaints, calls and emails if the Account Management representatives are not available and delegate the task to the appropriate Account Management Representatives

• Upload and update Grocery & Retail vendors information online and in a timely manner

• Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side

• Update and monitor the closed Grocery & Retail vendors

• Collection and documentation of Grocery & Retail contracts and amendments, filling of vendors contracts, and other sales related data

• Prepare contract delivery and pick up report on periodic basis

• Manage quality account of the vendors, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users

• Prepare reports for grocery & retail vendors on transmission methods, utilizing sales workforce

• Maintain accurate records of all sales and prospecting activities including:

• Follow-up activities

• Transmission methods reports

• Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new vendors

Qualifications

• Bachelor’s Degree in relevant field

• MS Office, Excel Certification

• Knowledge of CRM, Sales workforce

• Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills

• Ability to meet deadlines and be flexible in working

• Ability to build good relationships with clients