Production Support Analyst - Blockchain/Cyrpto

LTM (formerly LTIMindtree) is a global, AI-centric technology services and digital transformation partner helping enterprises reimagine business models, accelerate innovation, and drive growth through data, AI, cloud, and digital engineering. Trusted by leading organisations worldwide, LTM combines deep industry expertise with advanced analytics and intelligent automation to deliver measurable business outcomes and competitive advantage in an increasingly data-driven world. For more information visit - www.ltm.com

Production Support Analyst – Digital Assets & Blockchain

Shape the Future of Digital Assets with LTM

At LTM, technology is at the heart of everything we do. We help some of the world's leading financial institutions modernise their technology landscape through cloud, digital engineering, data, AI, and next-generation platform services.

We are seeking an experienced Application Support Senior Analyst to join our Digital Assets team, supporting mission-critical blockchain and cryptocurrency platforms. This is an exciting opportunity for a production support specialist with strong financial markets experience who is passionate about operational excellence, platform reliability, and emerging digital asset technologies.

If you're looking to work on cutting-edge blockchain platforms in a fast-paced enterprise environment, we'd love to hear from you.

What You'll Be Doing

As a senior member of the Application Support team, you will play a key role in ensuring the stability, availability, and performance of enterprise Digital Asset platforms.

Your responsibilities will include:

• Providing Level 2 production support for business-critical Digital Asset and Blockchain applications.
• Ensuring the stability, reliability, and operational excellence of Digital Asset and Cold Storage platforms.
• Acting as the senior technical escalation point for complex production incidents.
• Driving continuous service improvement through automation, monitoring, and operational best practices.
• Managing incident, problem, and change processes in line with ITIL standards.
• Working closely with Development, Infrastructure, DevOps, Business, and Vendor teams to resolve production issues.
• Participating in application deployments, release management, testing, and production readiness activities.
• Performing root cause analysis and implementing permanent fixes to improve platform stability.
• Developing and maintaining technical documentation, operational procedures, and support runbooks.
• Monitoring platform health, identifying risks proactively, and ensuring Service Level Agreements (SLAs) are consistently achieved.

What We're Looking For

Essential Experience

• 5–8+ years' experience in Application Production Support within Financial Markets.
• Strong understanding of UNIX/Linux and SQL.
• Experience with enterprise scheduling and monitoring tools including ITRS Geneos and AutoSys.
• Strong knowledge of ITIL Incident, Problem, Change, and Release Management.
• Java troubleshooting experience.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Outstanding communication skills with the ability to explain technical concepts to both technical and business stakeholders.

Digital Assets & Blockchain Experience

You'll ideally bring experience across:

• Blockchain technology fundamentals.
• Cryptocurrency ecosystems and Digital Asset platforms.
• Crypto wallet management (Hot, Cold, Hardware Wallets).
• Private Key and Seed Phrase security principles.
• Tokenomics and Digital Asset lifecycle management.
• AML/KYC regulatory requirements within Digital Assets.

Nice to Have

Experience or exposure to any of the following would be highly regarded:

• Electronic Trading platforms
• Site Reliability Engineering (SRE)
• DevOps practices
• Production Monitoring & Observability
• Cloud Platforms
• Financial Risk Management
• Enterprise Automation
• Financial Markets infrastructure

Why Join LTM?

At LTM, you'll work alongside industry experts delivering innovative technology solutions for some of the world's largest enterprises.

We offer:

• Exposure to cutting-edge Blockchain and Digital Asset technologies
• Large-scale enterprise transformation projects
• Collaborative, high-performing engineering teams
• Ongoing learning and career development opportunities
• A culture that values innovation, inclusion, and continuous improvement
• The opportunity to make a real impact on mission-critical financial platforms

Ready to Apply?

If you're passionate about production support, Financial Markets, Blockchain, and Digital Assets—and want to be part of an organisation driving the future of enterprise technology—we'd love to hear from you.

Apply today and help build the next generation of Digital Asset platforms with LTM.

LTM is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law.

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