User Support Service Manager (Maternity Cover)
Indexed description
Role Overview
As the User Support Service Manager, you will directly shape the quality and consistency of our user experience. Your mission is to elevate our support function to a world-class standard, ensuring Accurx stands out as a market leader during competitive tender processes.
What You Will Do
You will lead a team of Support Specialists and Seniors, manage daily operations, scheduling, and weekend cover, and oversee onboarding and training. You will also integrate smart tooling and AI into daily workflows to drive team efficiency and quality.
Why It Might Be a Fit
We need someone who delivers impact fast, integrates quickly, and masters our tools without hand-holding. You should have experience transforming KPIs and overhauling service management in a similar SaaS or startup environment.
Requirements
- Leadership experience in a support function
- Ability to drive high-impact initiatives
- Experience with automation and AI
- Strong people management skills
- Ability to integrate quickly and master tools
Benefits
- Salary £40-50K
- Adjustable healthcare cover
- Pension or life insurance
- Flexible working
- 28 days of holiday (plus bank holidays)
- Up to 4 weeks to work from anywhere per year
- Enhanced parental leave
- Fertility support
- Parental loss support
- Free healthy breakfasts, snacks, and lunches
Originally posted on Himalayas
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