Salesforce Technical Architect (Telecom | Communication Cloud / Revenue Cloud)

About Us:
Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.
Recognized as the #1 Top Employer in New Zealand for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
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Role Description: Are you passionate about leading transformative technology strategies? We're looking for a Principal Technology Architect to join our team
We are looking for a Salesforce Technical Architect with a strong Telecommunications background and expertise in Salesforce Communication Cloud and/or Revenue Cloud. The role involves defining enterprise architecture, leading large-scale transformation programs, and delivering scalable solutions for telecom operators. The ideal candidate will possess deep knowledge of product catalog management, CPQ, order management, quote-to-cash processes, integrations, and Salesforce Industries solutions.
Location: Auckland, NZ

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

• Lead architecture design for Communication Cloud and Revenue Cloud implementations.
• Define scalable and high-performing Salesforce solutions for telecom clients.
• Drive architecture governance, design reviews, and technical standards.
• Architect integrations with OSS, BSS, billing, ERP, and middleware platforms.
• Lead solution workshops and stakeholder engagement sessions.
• Mentor technical teams and oversee delivery quality.
• Support strategic roadmap planning and platform modernization initiatives.

Essential:

• Bachelor's or master's degree in computer science, Information Technology, or a related field
• Over 15 years of experience IT & 5+ years of experience in solution architecture and implementations, specifically focusing on Salesforce and related technology platforms
• Salesforce Application Architect or System Architect
• Salesforce OmniStudio Consultant
• Salesforce Industries Architect Accreditation (Preferred)

Preferred :

• Extensive experience with Salesforce Communication Cloud or Revenue Cloud.
• Strong understanding of Enterprise Product Catalog (EPC), CPQ, and Order Management.
• Experience with OmniStudio framework and Salesforce Industries solutions.
• Expertise in Salesforce integrations and API-led architectures.
• Strong Apex and Lightning Web Components (LWC) knowledge.
• Understanding of Quote-to-Cash and telecom business processes.
• Experience with MuleSoft, event-driven architecture, and enterprise integrations.

ADDITIONAL

Excellent customer-facing skills

Excellent written and verbal communication skills

Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (NZ)

• Life, Trauma & Income Protection Insurance
• Health and Well-being programs
• Marram Holidays & Healthcare
• Access to Fitness and Gym Memberships
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, based on role and business needs)

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."