Workforce Coordinator

Golden Pet Brands Workforce Coordinator YesterdaySaved Easy Apply Remote USA Easy Apply 18-23 Hourly Junior 18-23 Hourly JuniorDigital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social MediaMonitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.Top Skills: AvayaExcelFive9GenesysGoogle SheetsGoogle WorkspaceMicrosoft WordNiceQueue Monitoring SystemsVerintWindowsWorkforce Management Software