Workforce Scheduler

Golden Pet Brands Workforce Scheduler YesterdaySaved Easy Apply Remote USA Easy Apply 23-28 Hourly Mid level 23-28 Hourly Mid levelDigital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social MediaMaintain and publish weekly contact-center schedules, align short-term forecasts to volume, update agent/team records, produce WFM performance reports, manage shift bids, analyze time-off allotments, support WFM coordinators, and liaise with supervisors and leadership to ensure coverage and staffing accuracy.Top Skills: AvayaExcelFive9GenesysGoogle SheetsGoogle WorkspaceMicrosoft WordNicePivot TablesVerintVlookupWindowsWorkforce Management Software (Wfm)